30 Replies Latest reply on Dec 8, 2017 5:57 AM by gary_london Branched to a new discussion.

    InDesign CC Start-up Error: "...lack sufficient permissions to access the preferences folders"

    creatorii Level 1

      InDesign CC

      Having successfully installed many CC apps on my Mac Pro Desktop, I proceeded to do the same on my laptop. However, after two attempts at uninstalling and re-downloading both InDesign CC and the Creative Cloud Desktop. When starting up InDesign, I repeatedly get this error message: "Error: Unable to launch Adobe InDesign as you lack sufficient permissions to access the preferences folders. Ensure that you have appropriate permissions and then restart Adobe InDesign." and can go no further.

      I can find no instruction on how to do this, or reference to anyone else getting this error.

       

      MacBook Pro

      17-inch, Late 2011

      Processor  2.5 GHz Intel Core i7

      Memory  8 GB 1333 MHz DDR3

      Graphics  AMD Radeon HD 6770M 1024 MB

      Software  Mac OS X Lion 10.7.5