2 Replies Latest reply on Oct 14, 2013 3:00 PM by Darius Family

    Importing Sony F65 Footage "Importer Reported a Generic Error"

    Darius Family Level 1

      Hi there,

       

      I'm having trouble importing footage shot on a Sony F65. I have (what i believe to be) the original card dumps containing all the MXF files.

      Dragging or using media browser to import these mxf files results in the error: "The importer reported a generic error".

       

      I've installed the Sony RAW Adobe Plugin but am still getting the error in both CS6 & CC.

       

      What I've tried:

      • Moving the importer to the mediacore folder as per this discussion: http://forums.adobe.com/thread/1092038
      • Re-installing Premiere Pro CC
      • Re-installing Final Cut Pro Studio (thought it might be a bad quicktime component)
      • Re-installing Quicktime 7

       

      Has anyone else experienced this? Help would be greately appreciated!!

       

      Thanks