1 Reply Latest reply on Oct 14, 2013 9:28 AM by sjpt

    how to cancel the authorization on a computer which already dead

    guosen

      I installed digital edition 2 on my dell few days ago but that one past just after the installation and authorization. since the mobo of it gone hell i wont to save it by bill. the problem is i need to cancel the authorization i given to it. how can i do? thanks anyway.

        • 1. Re: how to cancel the authorization on a computer which already dead
          sjpt Level 4

          I don't think you can.

          When you reach your 6 device limit, then ...

           

          Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

           

           

          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

           

           

          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.