1 Reply Latest reply on Oct 15, 2013 4:00 AM by sjpt

    I have been using the Adobe Digital for years.  All of a sudden, I am unable to complete a download

    ectw

      I have been using Adobe Digital for years.  All of a sudden , I am unable to complete a download from my library to the Adobe Digital.  Can anyone help?

        • 1. Re: I have been using the Adobe Digital for years.  All of a sudden, I am unable to complete a download
          sjpt Level 4

          Has anything happened like an update to Digital Editions?

          Two possibilities come to mind:

          between them they are the answer to a large number of ADE problems, but I can't promise they will help in your case.

          Also, a third possibility at the bottom.

           

          1) ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

           

          2) ~~~~~~~~~

          There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

           

          3) ~~~~~~~~~~

          extension of (2).  ADE2.0 will often not work with Overdrive library books if a Sony eReader is plugged in.

          It isn't just that it won't interact with the Sony, it won't even operate properly on the book within ADE on the computer.