3 Replies Latest reply: Oct 14, 2013 6:31 PM by pwillener RSS

    there is a problem with adobe acrobat/reader

    adrian camarillo

      error: 'There is a problem with adobe acrobat/reader. if it is running, please exit and try again (507:507)' then XI11.0.0.4 setup runs and tries to open pdf file (Your 2012 Form 1099 from Edward Jones (pdf), exits with error: adobe pdf reader This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that it is a valid Windows Installer patch package.' i tried running command acrofix.exe, but to no avail.

      thank you

       

      [email address removed]

        • 1. Re: there is a problem with adobe acrobat/reader
          pwillener CommunityMVP

          I don't know what acrofix.exe is; can you explain?

           

          Use http://labs.adobe.com/downloads/acrobatcleaner.html

          • 2. Re: there is a problem with adobe acrobat/reader
            adrian camarillo Community Member

            I don't know what acrofix.exe is; can you explain?

             

             

             

            Issue

             

             

            Nothing happens when you launch Acrobat 30 days after installing a CS6 suite.

             

             

             

            Solutions

             

             

            Important: Perform the solutions below in order. Do not continue further if an earlier solution resolves the problem.

             

             

             

            Solution1: Install the patch for Acrobat installed as part of a CS6 (Windows Only)

             

             

            1.   Log in to your Windows computer as an Administrator.

             

            2.   Click the following link to download the patch file:

             

             

            Acrofix.zip

             

             

             

             

            3.   When prompted "Do you want to open or save this file?,” click Open.

             

            4.   Extract the file. The location varies depending on your operating system and the utility.

             

            5.   Double-click the extracted Acrofix.exe to begin the execution.

             

            6.   If the execution is successful, Command Prompt closes automatically.

             

            7.   When the execution is complete, launch Acrobat.

             

            or

             

             

             

             

            Solution2: Install the patch for Acrobat installed as part of a CS6 using Command Prompt (Windows Only)

             

             

            1. Run the Command Prompt as an Administrator.

             

            2. Navigate to the location of the extracted hot fix in Solution 1 (Step 4).

             

            3. Type Acrofix.exe to execute it.

             

            4. If the execution is successful, Command Prompt shows Exit Code:0

             

            5. When the execution is complete, launch Acrobat.

             

             

             

             

            Solution 3: Reactivate Acrobat through another Suite product

            I will try your cleaner, thanks

             

            [private data removed]

            • 3. Re: there is a problem with adobe acrobat/reader
              pwillener CommunityMVP

              Note that the cleaner will also remove Acrobat.

               

              P.S. this is a public forum; please do not post your email address or other private data (by sending the forum notification with all its headers back to the forum).