2 Replies Latest reply on Oct 15, 2013 4:10 AM by charanseeram

    InDesign CS6 Crash on placing a file on to indesign document  , Crash Report is attached .

    charanseeram Level 1

       

      Hi ,

       

      InDesign CS 6 is working fine in Mac mini and in MacBookPro it always crash on placing a file on to InDesign Document .

       

      Crash Report : http://pastebin.com/fUPiYd0c

       

       

      I have tried :

       

      1) uninstalling and reinstalling CS 6

      2) Using with different accounts including admin

      3)Troubleshooting as below mentioned  :

       

      a)  Trash preferences   (cmd-opt-shift-control while starting InDesign) "

      Either corrupt preferences (as above), or perhaps the permissions on the folders that contain the preferences are such that InDesign can't properly write to them. ( it sometimes does happen).

      b) Deleting the below folders: Before deleting the below directories/files please take a backup(just for safe).  Quit In Design and  try removing the  following directories/files (InDesign will re-create them at start up):

      ~/Library/Application Support/Adobe/Adobe InDesign CS5.5

      ~/Library/Caches/Adobe InDesign

      ~/Library/Caches/com.adobe.InDesign

      ~/Library/Preferences/Adobe InDesign

      ~/Library/Preferences/com.adobe.InDesign.plist

      ~/Library/Preferences/com.adobe.InDesign.plist.lockfile

      ~/Library/Saved Application State/com.adobe.InDesign.savedState

       

      Note:  The user Library directory is hidden under MacPro/Lion. You can get there in the Finder by holding down Option and then going to the Go menu (other ways are fine too).

       

       

       

      Please let me know if i am missing something .

       

       

      Thanks in advance ,