I can see the fonts in the InDesign/fonts folder, but can't in the Windows/Fonts folder. When I install the fonts to Windows/Fonts using FontExpert2013 it tells me the fonts are already installed. When I try to directly cut and paste the the fonts to Windows/fonts I get the prompt ""PFB file for type 1 font and cannot be installed directly. Please install the associated "PFM" file." Has anyone run into this situation before? Thanks!!
Is the file size 0 bytes?
Is this a package from a Mac user? It sounds like that might be the case, and they've sent you the Mac system version of Helvetica Neue which is completley useless on Windows.