Quick back-story. We purchased a monthly subscription to Captive when they announced HTML5 support, but due to the lack of supported devices we also purchased a subscription to Presenter which has a mobile app. A few of our content were created using Captivate now these projects had voice over’s that I had to export and rename the audio files to be associated with the correct slide. I have gone ahead and manually imported each individual audio file to the correct slide in the PowerPoint presentation.
My issue now is when I publish the PowerPoint (2007) using Presenter 9 the project does not load it just has he spinning arrow. For some reason the project works in “preview mode” but not when it’s published. Is there a way to find the path where the cache preview files are stored?
Any help would be greatly appreciated.
Please check the following settings:
Goto Adobe Presenter>>quiz>>Manage>>Reporting
Make sure that AICC is not enabled.
If AICC reporting is enabled , it will not play in Destop mode. Please disable the AiCC .
If this is not the case then plase share you sample file to me at email@example.com and will try to resolve your issue at the earliest.
Adobe Presenter Engg Team
That did the trick. I'm now able to view the published content.