Exporting Captivate Audio, Importing to Presenter 9 does not load published file.

[Jerry-P1]

Hello All,

Quick back-story. We purchased a monthly subscription to Captive when they announced HTML5 support, but due to the lack of supported devices we also purchased a subscription to Presenter which has a mobile app. A few of our content were created using Captivate now these projects had voice over’s that I had to export and rename the audio files to be associated with the correct slide. I have gone ahead and manually imported each individual audio file to the correct slide in the PowerPoint presentation.

My issue now is when I publish the PowerPoint (2007) using Presenter 9 the project does not load it just has he spinning arrow. For some reason the project works in “preview mode” but not when it’s published. Is there a way to find the path where the cache preview files are stored?

Any help would be greatly appreciated.

[Mr_Sahu · Accepted solution]

Hi Jerry,

Please check the following settings:

Goto Adobe Presenter>>quiz>>Manage>>Reporting

Make sure that AICC is not enabled.

If AICC reporting is enabled , it will not play in Destop mode.  Please disable the AiCC .

If this is not the case then plase share you sample file to me at sunsahu@adobe.com and will try to resolve your issue at the earliest.

Thanks,

Sunil

Adobe Presenter Engg Team

[Jerry-P1]

Mr Sahu,

That did the trick. I'm now able to view the published content.

Thank you.