seems a very broad statement. You can't open / create files? You mean you get an error, cc crashes, nothing happens, you had it more than 30days?
first 10 min of having CC.
Nothing happens when trying to create a new file. Nothing happens when trying to open an exisiting file of any format.
Is your computer good enought to run CC ? For it not to work at all i am guessing its a hardware issue.
So what you are saying is it launches fine, but the option to create new isnt there? Its like it hasn't finished firing up? OR when you double click an existing psd file it lauches but doesnt display the file?
What are your system specs?
You can open Photoshop, you cannot create new documents. If you click file>new, the normal new dialog box opens, if you click "ok" it goes away. If you double click a PSD it focuses the Photoshop window. Nothing else happens.
For me this is a new issue today. My computer is an i7/780, more than capable of Photoshop, and has run it fine up until now. My keyboard started freaking out last night and doing things I didn't want it to. I suspect it changed a setting or broke something.
I have uninstalled and re-installed and it did not resolve the issue.
This is obviously a critical issue that needs immediate attention.
In previous cases like this, the problem turned out to be other software on the system (utilities) or malware (which required an OS reinstall).
Ah. Well, that's not fun. It's weird to me that it stopped working at the same time my keyboard wigged out, but if resetting preferences doesn't fix it I guess that must not be it. Thanks for letting me know.