4 Replies Latest reply on Oct 23, 2013 5:17 AM by Lawrence City Lit

    White box appears on load. Premiere Pro CS6  crash

    Lawrence City Lit

      Hi all,

       

      We're having an issue loading Premiere Pro CS6.

       

      Basically, once you've been through the pre-load screens (new project and sequence setup) rather than loading the Premiere interface, a white rectangular box appears and Premiere Pro crashes. If you force quit and reload the application and go through the same process, the interface loads.

       

      I've embedded a video below showing it happening. Here is the crash log:

       

      16/10/2013 10:46:39.334AirParrot[231]id: 100, namd: Premiere Pro 5.0
      16/10/2013 10:46:39.334AirParrot[231]id: 97, namd: Premiere Pro 6.0
      16/10/2013 10:47:21.682Adobe Premiere Pro CS6[270]invalid drawable
      16/10/2013 10:48:14.022Adobe Premiere Pro CS6[270]NSAlert is being used from a background thread, which is not safe.  This is probably going to crash sometimes. Break on void _NSAlertWarnUnsafeBackgroundThreadUsage() to debug.  This will be logged only once.  This may break in the future.
      16/10/2013 10:48:36.968com.apple.launchd.peruser.516[160]([0x0-0x29029].com.adobe.AdobePremierePro[270]) Exited: Killed: 9
      16/10/2013 10:48:39.385Adobe Premiere Pro CS6[305]invalid drawable
      16/10/2013 10:49:47.640Adobe Premiere Pro CS6[305][PremiereCocoaMacApplication handleMenuCommand:1903520116 from <DVAMacMenuItem: 0x10fa56880 Quit Premiere Pro>]

       

       

       

      Here are the computer specs:

       

      Running Mac OS X 10.8.5 and Premiere Pro CS6 6.0.5. The user account this is happening on it Parental Controlled (locked dock and no-password-reset enabled)

       

        Model Name:Mac Pro
        Model Identifier:MacPro4,1
        Processor Name:Quad-Core Intel Xeon
        Processor Speed:2.66 GHz
        Number of Processors:1
        Total Number of Cores:4
        L2 Cache (per Core):256 KB
        L3 Cache:8 MB
        Memory:6 GB
        Processor Interconnect Speed:4.8 GT/s
        Boot ROM Version:MP41.0081.B07
        SMC Version (system):1.39f5
        SMC Version (processor tray):1.39f5

       

      Resolutions:

       

      • Tried changing scratch disk and project file location (to desktop) - issue still happens
      • Tried using different format presets - issue still happens
      • This issue persists across a studio of 15 Mac Pros. Their OSX and Adobe installations are all the same but the Mac Pros are different models ranging from 2009-2012.