0 Replies Latest reply on Oct 17, 2013 9:19 AM by adhsgannon

    Media Encoder won't import MXF files from Canon XF100


      I'm running Media Encoder CC on two laptops: a macbook pro and a macbook air. Both systems are running the most recent version of Media Encoder CC (including updates) but only one will import MXF files from a Canon XF100? The macbook air imports and encodes the files without issue, however the macbook pro won't import the same MXF files and kicks the following error:


      The file /Users/.../.../.../AA0106.MXF could not be imported. Could not read from source. Please check the settings and try again.


      I could understand if both computers errored but using the same file, one will import and the other will not. Any help would be greatly appreciated. Thanks.