24 Replies Latest reply on Jan 28, 2016 5:34 AM by K.Woods

    Adobe Extension Manager CC Problems

    CS52

      I am running Windows 7 Professional x64.

       

      I just joined the Creative Cloud. I am having all kinds of trouble with the Extension Manager.

       

      1st. When I open the manager it lists "Others" under products.

       

      2nd. If I try to install an extension in Dreamweaver CC a message box pops up that states ' This extension can not be installed, it requires Dreamweaver version 13 or greater."

       

      I have Dreamweaver CC Version 13.1 installed. I have uninstalled Dreamweaver and the manager but get the same results.

       

      3rd. If I try to open the exchange it just shows with the loading wheel till I finally close it.

       

      I did not move any files when I installed them. I have checked for updates on all the programs.

        • 1. Re: Adobe Extension Manager CC Problems
          Yuanyuan Liu Level 1

          It seems that Extension Manager doesn't find Dreamweaver.

          Here is a way to check whether dreamweaver 13 is installed or not:

          (1)install "Extendscript Toolkit CC" from creative cloud

          (2)launch it, input "BridgeTalk.__diagnostics__;" (exclude double-quotes)

          (3)click "Debug->Run", you will get  informations in "Javascript Console" window at the top right.

          (4)check whether dreamweaver-13.0 have been listed under "Targets" section, and they have correct path and exename. You can also paste these output information here.

           

          You said "1st. When I open the manager it lists "Others" under products.". Do you mean only "others"  is displayed on the products list?

           

           

            

          1 person found this helpful
          • 2. Re: Adobe Extension Manager CC Problems
            CS52 Level 1

            Thanks for helping. Here is diagnostics;

             

             

            Result: BridgeTalk Diagnostics

            ----------------------

             

                Info:

                    Name = estoolkit-4.0

                    Status = PUMPING

                    Group = cs

                    Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe

                    Version = 2.0

                    Build = ES 4.5.5

                    Next serial number = 42

                    Logging: = OFF

                    Now = 08:11:14

             

                    Messages:

                        Message Version = 2.05

                        Authentication = ON

                        Digest = ON

             

                Thread: estoolkit-4.0#thread

                    Avg. pump interval = 61ms

                    Last pump = 90ms ago

             

                    Ping: 7

             

                        ECHO_REQUEST: ECHO_RESPONSE

                            Timeout = undefined

                            Handler = undefined

             

                        STATUS: PUMPING

                            Timeout = undefined

                            Handler = undefined

             

                        MAIN: MAIN

                            Timeout = undefined

                            Handler = installed

             

                        LAUNCHED: LAUNCHED

                            Timeout = undefined

                            Handler = installed

             

                        DIAGNOSTICS: DIAGNOSTICS

                            Timeout = undefined

                            Handler = installed

             

                        INFO: INFO

                            Timeout = undefined

                            Handler = installed

             

                        SETUPTIME: thread=0ms, left=179ms

                            Timeout = undefined

                            Handler = undefined

             

                Instances: 3

             

                    estoolkit-4.0#dbg:

             

                            msg[08:11:13]: 00000037

                                @BT>Version = 2.05

                                Target = estoolkit-4.0#dbg

                                Sender = estoolkit-4.0#dbg

                                Sender-ID = localhost:win2568

                                Timeout = 07:11:14

                                Type = Ignore

                                Response-Request = Timeout

                                Headers = (no headers)

                                Timestamp = 08:11:13

                                Serial-Number = 37

                                Received = undefined

                                Result = undefined

                                Error = undefined

                                Body = (empty)

             

                        Incoming: 1

             

                        Outgoing: 0

             

                        Handler: 9

                            ExtendScript = for all messages

                            Error = for only msg #25

                            Error = for only msg #27

                            Error = for only msg #33

                            Result = for only msg #37

                            Error = for only msg #37

                            Timeout = for only msg #37

                            Result = for only msg #39

                            Error = for only msg #39

             

                    estoolkit-4.0#estk:

             

                            msg[08:11:13]: 00000039

                                @BT>Version = 2.05

                                Target = estoolkit-4.0#estk

                                Sender = estoolkit-4.0#dbg

                                Sender-ID = localhost:win2568

                                Timeout = 08:21:13

                                Type = Debug

                                Response-Request = Result Error

                                Headers = (no headers)

                                Timestamp = 08:11:13

                                Serial-Number = 39

                                Received = undefined

                                Result = undefined

                                Error = undefined

             

                                Body: 107 bytes

                                    Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

             

                        Incoming: 1

             

                        Outgoing: 0

             

                        Handler: 1

                            ExtendScript = for all messages

             

                    estoolkit-4.0: (main)

             

                        Incoming: 0

             

                        Outgoing: 0

             

                        Handler: 1

                            ExtendScript = for all messages

             

                Targets: 35

                    Connector = PCD

             

                    Installed: 0

             

                    Running: 0

             

                        fireworks-11.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Fireworks CS5\Fireworks.exe

                            Display Name = Adobe Fireworks CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            Status = (not running)

                            ExeName = Fireworks.exe

             

                        fireworks-12.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Fireworks CS6\Fireworks.exe

                            Display Name = Adobe Fireworks CS6

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            BundleID = com.adobe.Fireworks

                            Status = (not running)

                            ExeName = Fireworks.exe

             

                        aftereffects-10.0:

                            Group = cs

                            Path = C:\Program Files\Adobe\Adobe After Effects CS5\Support Files\AfterFX.exe

                            Display Name = Adobe After Effects CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = AfterFX.exe

             

                        ame-5.0:

                            Path = C:\Program Files\Adobe\Adobe Media Encoder CS5\Adobe Media Encoder.exe

                            Display Name = Adobe Media Encoder

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = Adobe Media Encoder.exe

             

                        ame-7.0:

                            Group = cs

                            Path = C:\Program Files\Adobe\Adobe Media Encoder CC\Adobe Media Encoder.exe

                            Display Name = Adobe Media Encoder

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = Adobe Media Encoder.exe

             

                        bridge-4.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Bridge CS5\Bridge.exe

                            Display Name = Bridge CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = Bridge.exe

             

                        bridge-6.064:

                            Group = cs

                            Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\Bridge.exe

                            Display Name = Bridge CC (64 bit)

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = Bridge.exe

             

                        contribute-6.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Contribute CS5\App\Contribute.exe

                            Display Name = Adobe Contribute CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            BundleID = com.adobe.Contribute

                            Status = (not running)

                            ExeName = Contribute.exe

             

                        devicecentral-3.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Device Central CS5\DeviceCentral.exe

                            Display Name = Adobe Device Central

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            Status = (not running)

                            ExeName = DeviceCentral.exe

             

                        dreamweaver-11.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5\Dreamweaver.exe

                            Display Name = Adobe Dreamweaver CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            BundleID = com.adobe.dreamweaver-11.0

                            Status = (not running)

                            ExeName = Dreamweaver.exe

             

                        dreamweaver-13.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe

                            Display Name = Adobe Dreamweaver CC

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            BundleID = com.adobe.dreamweaver-13.0

                            Status = (not running)

                            ExeName = Dreamweaver.exe

             

                        encore-5.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Encore CS5\Adobe Encore.exe

                            Display Name = Adobe Encore CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = Adobe Encore.exe

             

                        estoolkit-3.5:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\ExtendScript Toolkit CS5\ExtendScript Toolkit.exe

                            Display Name = ExtendScript Toolkit CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = ExtendScript Toolkit.exe

             

                        estoolkit-4.0: PUMPING

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe

                            Display Name = ExtendScript Toolkit CC

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = PUMPING

             

                            Info:

                                Group = cs

                                Version = 2.0

                                Build = ES 4.5.5

                                Next serial number = 58

                                Logging: = OFF

                                Now = 08:11:14

             

                                Messages:

                                    Message Version = 2.05

                                    Authentication = ON

                                    Digest = ON

             

                            Thread: estoolkit-4.0#thread

                                Avg. pump interval = 61ms

                                Last pump = 290ms ago

             

                                Ping: 7

             

                                    ECHO_REQUEST: ECHO_RESPONSE

                                        Timeout = undefined

                                        Handler = undefined

             

                                    STATUS: PUMPING

                                        Timeout = undefined

                                        Handler = undefined

             

                                    MAIN: MAIN

                                        Timeout = undefined

                                        Handler = installed

             

                                    LAUNCHED: LAUNCHED

                                        Timeout = undefined

                                        Handler = installed

             

                                    DIAGNOSTICS: DIAGNOSTICS

                                        Timeout = undefined

                                        Handler = installed

             

                                    INFO: INFO

                                        Timeout = undefined

                                        Handler = installed

             

                                    SETUPTIME: thread=0ms, left=179ms

                                        Timeout = undefined

                                        Handler = undefined

                            ExeName = ExtendScript Toolkit.exe

             

                        exman-5.0:

                            Path = C:\Program Files (x86)\Adobe\Adobe Extension Manager CS5\Adobe Extension Manager CS5.exe

                            Display Name = Adobe Extension Manager CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            BundleID = com.adobe.exman

                            Status = (not running)

                            ExeName = Adobe Extension Manager CS5.exe

             

                        exman-6.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6\Adobe Extension Manager CS6.exe

                            Display Name = Adobe Extension Manager CS6

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            BundleID = com.adobe.exman

                            Status = (not running)

                            ExeName = Adobe Extension Manager CS6.exe

             

                        exman-7.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Extension Manager CC\Adobe Extension Manager CC.exe

                            Display Name = Adobe Extension Manager CC

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            BundleID = com.adobe.exman

                            Status = (not running)

                            ExeName = Adobe Extension Manager CC.exe

             

                        flash-11.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Flash CS5\Flash.exe

                            Display Name = Adobe Flash Pro CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            Status = (not running)

                            ExeName = Flash.exe

             

                        flash-13.0:

                            Group = cs

                            Path = C:\Program Files\Adobe\Adobe Flash CC\Flash.exe

                            Display Name = Adobe Flash Professional CC

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            Status = (not running)

                            ExeName = Flash.exe

             

                        flashbuilder-4.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Flash Builder 4\FlashBuilder.exe

                            Display Name = Adobe Flash Builder 4

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            Status = (not running)

                            ExeName = FlashBuilder.exe

             

                        flashbuilder-4.5:

                            Group = cs

                            Path = C:\Program Files\Adobe\Adobe Flash Builder 4.7 (64 Bit)\FlashBuilder.exe

                            Display Name = Adobe Flash Builder 4.7

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            Status = (not running)

                            ExeName = FlashBuilder.exe

             

                        flashcatalyst-1.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Flash Catalyst CS5\Adobe Flash Catalyst.exe

                            Display Name = Adobe Flash Catalyst CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            Status = (not running)

                            ExeName = Adobe Flash Catalyst.exe

             

                        illustrator-15.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe

                            Display Name = Adobe Illustrator CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = Illustrator.exe

             

                        illustrator-17.032:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Illustrator CC\Support Files\Contents\Windows\Illustrator.exe

                            Display Name = Adobe Illustrator CC

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = Illustrator.exe

             

                        illustrator-17.064:

                            Group = cs

                            Path = C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe

                            Display Name = Adobe Illustrator CC (64 bit)

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = Illustrator.exe

             

                        indesign-7.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe InDesign CS5\InDesign.exe

                            Display Name = Adobe InDesign CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = InDesign.exe

             

                        onlocation-5.0:

                            Path = C:\Program Files (x86)\Adobe\Adobe OnLocation CS5\Adobe OnLocation.exe

                            Display Name = Adobe OnLocation CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = Adobe OnLocation.exe

             

                        photoshop-12.032:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Photoshop CS5\Photoshop.exe

                            Display Name = Adobe Photoshop CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            BundleID = com.adobe.Photoshop

                            Status = (not running)

                            ExeName = Photoshop.exe

             

                        photoshop-12.064:

                            Group = cs

                            Path = C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

                            Display Name = Adobe Photoshop CS5 (64 bit)

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            BundleID = com.adobe.Photoshop

                            Status = (not running)

                            ExeName = Photoshop.exe

             

                        photoshop-70.032:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Photoshop.exe

                            Display Name = Adobe Photoshop CC

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            BundleID = com.adobe.Photoshop

                            Status = (not running)

                            ExeName = Photoshop.exe

             

                        photoshop-70.064:

                            Group = cs

                            Path = C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe

                            Display Name = Adobe Photoshop CC (64 bit)

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            BundleID = com.adobe.Photoshop

                            Status = (not running)

                            ExeName = Photoshop.exe

             

                        premierepro-5.0:

                            Group = cs

                            Path = C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe

                            Display Name = Adobe Premiere Pro CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            Status = (not running)

                            ExeName = Adobe Premiere Pro.exe

             

                        soundbooth-3.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Adobe\Adobe Soundbooth CS5\Adobe Soundbooth CS5.exe

                            Display Name = Adobe Soundbooth CS5

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = ON

                            BundleID = com.adobe.Soundbooth

                            Status = (not running)

                            ExeName = Adobe Soundbooth CS5.exe

             

                        switchboard-2.0:

                            Group = cs

                            Path = C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

                            Display Name = SwitchBoard 2.0

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            Status = (not running)

                            ExeName = SwitchBoard.exe

             

                        switchboard-3.064:

                            Group = cs

                            Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\SwitchBoard\SwitchBoard.exe

                            Display Name = SwitchBoard 3.0 (64 bit)

                            MsgAuthentication = ON

                            MsgDigest = ON

                            ESTK = OFF

                            Status = (not running)

                            ExeName = SwitchBoard.exe

             

                    Installed: 34

             

                    Running: 1

             

                    Groups: 140

             

                        cs3:

                            acrobat-8.0

                            aftereffects-8.0

                            soundbooth-1.0

                            bridge-2.0

                            contribute-4.5

                            devicecentral-1.0

                            dreamweaver-9.0

                            encore-3.0

                            estoolkit-2.0

                            fireworks-9.0

                            flash-9.0

                            illustrator-13.0

                            indesign-5.0

                            indesignserver-5.0

                            incopy-5.0

                            photoshop-10.0

                            premiere-3.0

                            premierepro-3.0

                            stockphotos-1.5

                            audition-3.0

             

                        cs4:

                            acrobat-9.0

                            aftereffects-9.0

                            soundbooth-2.0

                            bridge-3.0

                            contribute-5.0

                            devicecentral-2.0

                            dreamweaver-10.0

                            encore-4.0

                            estoolkit-3.0

                            fireworks-10.0

                            flash-10.0

                            illustrator-14.0

                            indesign-6.0

                            indesignserver-6.0

                            incopy-6.0

                            photoshop-11.*

                            premierepro-4.0

                            audition-4.0

                            ame-1.0

                            exman-2.0

             

                        cs5:

                            acrobat-9.0

                            aftereffects-10.0

                            soundbooth-3.0

                            bridge-4.0

                            contribute-6.0

                            devicecentral-3.0

                            dreamweaver-11.0

                            encore-5.0

                            estoolkit-3.5

                            fireworks-11.0

                            flash-11.0

                            illustrator-15.0

                            indesign-7.0

                            indesignserver-7.0

                            incopy-7.0

                            photoshop-12.*

                            premierepro-5.0

                            audition-5.0

                            ame-2.0

                            exman-3.0

                            flashbuilder-4.0

                            flashcatalyst-1.0

             

                        ts1:

                            captivate3-en_us

                            captivate3-fr_fr

                            captivate3-it_it

                            captivate3-ja_jp

                            captivate3-es_es

                            captivate3-de_de

             

                        ts2:

                            captivate-4.0

             

                        el2:

                            captivate-5.0

             

                        as1:

                            acrobat-10.0

             

                        ts3:

                            robohelp-9.0

                            framemaker-10.0

             

                        cs55:

                            aftereffects-10.5

                            audition-4.0

                            bridge-4.1

                            contribute-6.1

                            devicecentral-3.5

                            dreamweaver-11.5

                            encore-5.1

                            estoolkit-3.6

                            fireworks-11.1

                            flash-11.5

                            illustrator-15.1

                            indesign-7.5

                            indesignserver-7.5

                            incopy-7.5

                            photoshop-55.*

                            premierepro-5.5

                            ame-2.5

                            exman-5.5

                            flashbuilder-4.5

                            flashcatalyst-1.5

                            switchboard-2.0

             

                        el25:

                            captivate-5.5

             

                        cs60:

                            aftereffects-11.0

                            audition-5.0

                            bridge-5.*

                            contribute-6.88

                            devicecentral-4.0

                            dreamweaver-12.0

                            encore-6.0

                            estoolkit-3.8

                            fireworks-12.0

                            flash-12.0

                            illustrator-16.*

                            indesign-8.0

                            indesignserver-8.0

                            incopy-8.0

                            photoshop-60.*

                            premierepro-6.0

                            ame-6.0

                            exman-6.0

                            flashbuilder-4.52

                            switchboard-2.0

                            prelude-1.0

                            speedgrade-6.0

             

                        el60:

                            captivate-60.*

             

                        ts4:

                            robohelp-10.0

                            framemaker-11.0

             

                        cs70:

                            audition-6.0

                            bridge-6.*

                            dreamweaver-13.0

                            encore-7.0

                            fireworks-13.0

                            flash-13.0

                            illustrator-17.*

                            indesign-9.*

                            indesignserver-9.0

                            incopy-9.*

                            photoshop-70.*

                            premierepro-7.0

                            ame-7.0

                            exman-7.0

                            flashbuilder-5.0

                            prelude-2.0

                            estoolkit-4.0

                            aftereffects-12.0

             

                        el70:

                            captivate-70.*

             

                        cs70:

                            switchboard-3.*

            ----------------------

             

            The paths seem to be correct.

             

            Here is a screenshot of the panel

             

            ss1.jpg

            ss2.jpg

            • 3. Re: Adobe Extension Manager CC Problems
              Carl Sun Level 4

              Can you confirm all the installation paths of CC products listed in the diagnostics above are consistent with the actual paths in your machine? For example, DW is indeed installed at C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe? Is "C:\Program Files (x86)" in your local hard disk or a mapped network path?

               

              Please generate log file and send it to exman.beijing@gmail.com.

              1. Create a file named "ExManCoreLibLog.YES" in "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CC\Log" folder. If this folder doesn't exist, you can create it first. Please note that Windows will hide file extension at default, so please click "Organize" -> "Folder and search options" -> "View" in Windows Explorer, then uncheck "Hide extensions for known file types" to make sure this file doesn't has hidden ".txt" or other extensions.

              2. Launch Extension Manager CC.

              3. After the launch finished, close Extension Manager CC.

              4. The log file ExManCoreLibrary.log can be found in the same folder.

              • 4. Re: Adobe Extension Manager CC Problems
                CS52 Level 1

                I am still having problems with this. I Deleted the ExMan.db. Uninstalled/Reinstalled. Nothing changed. For some reason it can't see any of my CC products and does not populate the ExMan.db. Could that be why it does not create the log file?

                 

                I have CS5 loaded on this machine, I'm not sure if that could be a problem. I really don't want to uninstall CS5 till I get the extension manager working because I need to connect to databases.

                 

                Anybody else have this problem?

                • 5. Re: Adobe Extension Manager CC Problems
                  Carl Sun Level 4

                  CS5 should have nothing to do with this problem.

                  • 6. Re: Adobe Extension Manager CC Problems
                    CS52 Level 1

                    Carl,

                     

                    Do you have any other ideas on what I can do? I really need the Extension Manager to install server behaviors. I connect to databses all the time.

                    • 7. Re: Adobe Extension Manager CC Problems
                      Carl Sun Level 4

                      Have you deleted ExMan.db when you uninstall/reinstall EM CC? Did you get any error during installing EM CC? Did "C:\ProgramData\Adobe\Extension Manager CC\Configuration\XManConfig.xml" get created after you launched EM CC? Without log file I can't figure out the root cause.

                       

                      Please zip "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" then send it to us. We will check if some problems can be found in it.

                       

                      To solve your urgent problem, please also send the extension you want to install to us. We will tell you how to install it manually without Extension Manager.

                      • 8. Re: Adobe Extension Manager CC Problems
                        CS52 Level 1

                        The extension is "Deprecated_ServerBehaviorsPanel_Support.zxp"
                        It is located in my" C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\configuration\DisabledFeatures"

                         

                        Yes, I deleted the exmain.db and reinstalled EM it creates the XManConfig.xml that I just sent you.

                         

                        I emailed the XManConfig.xml file and the pdb.zip.

                         

                        It still does not create the log file. I have triple checked and recreated how to do it but when I open EM it just doesn’t create the log.

                        • 9. Re: Adobe Extension Manager CC Problems
                          Carl Sun Level 4

                          If in your corporate network all home folders are mapped to a network drive in the server, then you can look for the log file in the network drive.

                          • 10. Re: Adobe Extension Manager CC Problems
                            CS52 Level 1

                            I checked on the network and there is no log file. I sent all the db files.

                            • 11. Re: Adobe Extension Manager CC Problems
                              Carl Sun Level 4

                              I am sorry. I forgot to mention yesterday that you also have to create "ExManCoreLibLog.YES" in the network drive before you launch EM CC. i.e., in "<Your mapped home folder in the network>\AppData\Roaming\Adobe\Extension Manager CC\Log" folder.

                              • 12. Re: Adobe Extension Manager CC Problems
                                CS52 Level 1

                                I tried that but no success.

                                 

                                \\DBSERVE\Profiles\myname.V2\AppData\Roaming\Adobe\Extension Manager CC\Log\ExManCoreLibLog.YES

                                • 13. Re: Adobe Extension Manager CC Problems
                                  sanjayg48382005

                                  I have same problem it does not list up Dreamweaver in Adobe Extension Manager CS6 in products column.It only list up Flash CS6. I want to install jQuery_API.mxp as Dreamweaver extension. I have installed Dreamweaver 13.2 installed. What should I do.

                                  adem.jpgadd.jpg

                                  • 14. Re: Adobe Extension Manager CC Problems
                                    K.Woods Adobe Employee (Admin)

                                    Dear User

                                     

                                    You have Dreamweaver CC but Extension Manager CS6 so Extension Manager will only read CS6 apps. Please install Extension Manager CC and then Dreamweaver will be listed.

                                    • 15. Re: Adobe Extension Manager CC Problems
                                      Spenny Level 1

                                      i get this exact same problem.  I have dreamweaver cc and EX cc installed.  uninstalled and reinstalled several times, but this did not fix the problem!  Photoshop. InDesign Fireworks etc also not recognised.EM gs.png

                                      • 16. Re: Adobe Extension Manager CC Problems
                                        DGSI Writer

                                        This problem is happening for me as well - and I have the CC version of the manager installed, as well as Dreamweaver CC.

                                        • 17. Re: Adobe Extension Manager CC Problems
                                          Spenny Level 1

                                          If you are using Creative Cloud here's how I got fixed, with help from the Adobe team.

                                           

                                          1: Uninstalled all Adobe applications

                                           

                                          2: Manual uninstalled any remaining Adobe files, as advised by the Adobe team.  The key files are:

                                          Manual Uninstallation of Adobe Creative application

                                          *********

                                          Mac

                                          *********

                                          ~ Files / Folders ~

                                          /Applications/Adobe*

                                          /Applications/.AdobePatchFiles (hidden, use Go > Go to Folder command)

                                          /Applications/Utilities/Adobe*

                                          /Library/Application Support/Adobe*

                                          /Library/Application Support/FLEXnet Publisher/

                                          /Library/Preferences/com.adobe*

                                          /Library/Preferences/FLEXnet Publisher/

                                          /Users/[user]/Library/Application Support/Adobe*

                                          /Users/[user]/Library/Caches/Adobe*

                                          /Users/[user]/Library/Caches/com.adobe*

                                          /Users/[user]/Library/Preferences/Adobe*

                                          /Users/[user]/Library/Preferences/com.adobe*

                                           

                                          After uninstalling everything I then reinstalled the creative cloud desktop application.  Then Adobe DW.  and then Adobe Ext manager.  When I opened both DW and EM.  DW was still not recognised.  I closed them went into Creative Cloud.>  Preferences.>  Logout.  When I logged back in Creative Cloud then recognised the installation, run an update for EM.  Everything was then up and running OK.

                                          • 18. Re: Adobe Extension Manager CC Problems
                                            DGSI Writer Level 1

                                            Thank you Spenny! You are a lifesaver. Since uninstalling all those things didn't work for you, I just skipped straight to the logging out, updating all programs and logging back in. Worked perfectly (also, I was on PC - my Mac version was actually working fine - but my Mac only has 4GB of RAM and is several years old, and is my personal computer - this was for work, where they got me a nice, new PC with 16GB of RAM and a decent vid card (I work in Illustrator and Photoshop as well). Thanks again!

                                            • 19. Re: Adobe Extension Manager CC Problems
                                              James PK

                                              Dear K.Woods,

                                               

                                              With all due respect, your answer would only be useful under normal circumstances.

                                               

                                              I suspect the CC Desktop App and EM project engineers shirked a whole lot of work with regard to the un-installation HOUSEKEEPING operations of upgrading from or installing over previous versions of BOTH sets of CC app roll-outs thus far.

                                               

                                              Let's try to keep in mind that the whole synching of installations (vs. straight OS installations from a residing installation file) concept takes bandwidth, and plenty of it, whenever end-users are instructed and required to reinstall or update any of these arguably bloated (lazily written) CC monstrosities... which is what all the new features within them are without properly indexed, well written, comprehensive documentation.

                                               

                                              Absent that, I suppose you could ESP all of the knowledge you chose not to put into your one sentence "answer".

                                              • 20. Re: Adobe Extension Manager CC Problems
                                                sanjayg48382005 Level 1

                                                My System Configuration:

                                                HCL Laptop i3 3rd gen Win 8.1 4GB RAM

                                                 

                                                I have downloaded new package from adobe exchange and tried to install, but got an error. It says invalid package. Whats the problem.

                                                 

                                                 

                                                 

                                                dreamviewer.jpgextesion mngr.jpg

                                                • 21. Re: Adobe Extension Manager CC Problems
                                                  sanjayg48382005 Level 1

                                                  I tried to install the extension from Adobe Exchange but failed to do so. I have attached a screenshot of that could you help me.

                                                   

                                                  dreamviewer.jpgextesion+mngr.jpg

                                                  • 22. Re: Adobe Extension Manager CC Problems
                                                    cyansand

                                                    Bummer - I thought this one was going to work for sure. Uninstalled everything just as you showed and still no go. Logged out and back in, but no go.

                                                    • 23. Re: Adobe Extension Manager CC Problems
                                                      LeeBoyaka

                                                      This is a really annoying bug Adobe!!

                                                       

                                                      I have creative cloud and have reinstalled all apps.. Still the same issue

                                                       

                                                      Solutions please!

                                                       

                                                      Screen Shot 2016-01-27 at 20.15.31.png

                                                      • 24. Re: Adobe Extension Manager CC Problems
                                                        K.Woods Adobe Employee (Admin)

                                                        It's not a bug Lee. Please read this article and you will understand: Adobe Exchange