I have created a WebHelp project in which several folders
were added. Now I would like to remove some of the folders, hence I
moved the topics existing in the folders to other folders. I tried
to delete the folders by right clicking on the Folder, but the
Delete option is greyed out and unable to delete it. I deleted the
folders from the Windows Explorer window and when I tried to open
the project, the missing folders message was displayed and it
indicated that the folders will be recreated. The folders were
displayed again in the project.
The folders which I am trying to delete, has no topics. I am
not sure what the issue is? Can anyone let me know how to resolve
Hi Anje. The topics may no longer exist but you'll have to
ensure that all other elements related to them are also gone (e.g.
images, baggage files, style sheets, mapids, etc all of which
prevent a folder being deleted. Go through all the elements of the
Project tab looking for any remnant files that require deleting.
You'll find the folder structure replicated in each section. You
can also run one of RH reports on the required folder to see what
is still there. BTW never delete a folder from outside RH unless
you want to risk spending lots of additional time at work