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4 Replies Latest reply on Oct 21, 2013 11:20 AM by Josh_Corey

CANCEL MY AUTOMATIC PAYMENTS

Chanel Stenson Oct 17, 2013 4:20 PM

Hi there,

I have followed the steps listed on the forums but can someone please cancel my automatic payments.

I will continue using the free forms.

Cheers

Needs help asap

1. Re: CANCEL MY AUTOMATIC PAYMENTS

Genevieve Laroche Oct 17, 2013 9:19 PM (in response to Chanel Stenson)

Did you follow the steps here
http://forums.adobe.com/docs/DOC-2971

You should be able to cancel the auto renewal yourself.

Gen
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2. Re: CANCEL MY AUTOMATIC PAYMENTS

Chanel Stenson Oct 20, 2013 10:17 PM (in response to Genevieve Laroche)

Hi there,

Unfortunately it won't allow me to "edit".

Cheers,

Are you a Adobe representative?

Sent from my iPhone
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3. Re: CANCEL MY AUTOMATIC PAYMENTS

Josh_Corey Oct 21, 2013 9:55 AM (in response to Chanel Stenson)

Hi;

This issue was forwarded to the appropriate team to assist, Genevieve or I will upate you as soon as there is a resolution.

Thanks,
Josh
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4. Re: CANCEL MY AUTOMATIC PAYMENTS

Josh_Corey Oct 21, 2013 11:20 AM (in response to Chanel Stenson)

Hi;

Your subscription has now been cancelled and we are looking into the issue of the greyed out option you found.

Thanks,
Josh
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