1 2 3 4 Previous Next 128 Replies Latest reply: Jul 21, 2015 9:11 PM by A.T. Romano RSS

    PE10 - Nvidia Video Card Driver Roll Back

    A.T. Romano Community Member

      Lately there have been numerous reports of Premiere Elements 10 display problems characterized by NVIDIA video cards whose drivers were up to date. The resolution to the issue is presenting as rolling back the driver instead of updating it.

       

      So now the list of those hit with the NVIDIA video card driver issue include

       

      Joas Jose Gois (Johnnymaxx)

      Premiere Elements 10

      NVIDIA GTX 660 ti

      320.40 worked; 327.23 and 331.40 did not.

       

      FHS

      Premiere Elements 10

      NVIDIA GTX 430

      March 2013 worked; not the latest.

       

      bcstaat

      Premiere Elements 10

      NVIDIA GTX 760

      320.40 worked; not the latest.

       

      Mcasman

      Premiere Elements 10

      NVIDIA GTX 580

      May 2013 worked; 327.23 and 331.40 did not.

       

      Gregory A

      Premiere Elements 10

      NVIDIA GTX 760

      320.49 worked; not the latest

       

      HatBat

      Premiere Elements 10

      NVIDIA GTX 640

      320.49 worked; not the latest

       

      If you are not on this list, please let us know. I have tried to keep track for troubleshooting purposes, but may have missed someone. If you are a Premiere Elements 10 users with NVIDIA video card and display and related issues exist, please consider the above information.

       

      Thanks.

       

      ATR

        • 1. Re: PE10 - Nvidia Video Card Driver Roll Back
          ddshog Community Member

          ddshog

          Premiere Elements 10

          NVIDIA GeForce GTX 680

          Worked earlier in October before updating

          • 2. Re: PE10 - Nvidia Video Card Driver Roll Back
            A.T. Romano Community Member

            ddshog

             

            Thanks for adding to the list of Premiere Elements 10 users with this NVIDIA video card driver issue.

             

            I am hoping that someone will take notice at NVIDIA and/or Adobe and correct the situation in spite of

            the fact that the issues all seem to be hitting Premiere Elements 10 which is not the latest version.

             

            Much appreciated the follow up.

             

            ATR

            • 3. Re: PE10 - Nvidia Video Card Driver Roll Back
              A.T. Romano Community Member

              Here is another contribution to the list of users who have Premiere Elements 10 and NVIDIA video card where the roll back of the driver resolved the issues. This is from prorastistamper today.....http://forums.adobe.com/thread/1314658?tstart=0

               

              ID: procrastistamper

              Premiere Elements 10

              nVidia GT 610

              320.49 worked (that's the May release I found for my card--not 320.40); 331.58 did NOT work; I did not bother trying 327.23

              My OS is WinXP64 Pro

               

              ATR

              • 4. Re: PE10 - Nvidia Video Card Driver Roll Back
                A.T. Romano Community Member

                Yet another contributor to the list of users with Premiere Elements 10 NVIDIA video card driver issue.

                 

                Today Allan Devon reported the problem and the video card driver version roll back fix.

                http://forums.adobe.com/thread/1314658?tstart=0

                 

                NVIDIA video card in this case is NVIDIA GTX 660.

                 

                I have asked for more details on this from Allan Devon to keep the information as comprehensive as possible for those who fix this problem at NVIDIA and/or Adobe.

                 

                ATR

                • 5. Re: PE10 - Nvidia Video Card Driver Roll Back
                  A.T. Romano Community Member

                  Another post today with the Premiere Elements 10 NIVIDIA video card driver syndrome and fix of rolling back the video card driver. This report was from

                   

                  Mighty Drew

                  Premiere Elements 10

                  NVIDIA _____________

                  Roll Back from ________to ___________.

                  Specifics pending, but same problem and fix.

                   

                  ATR

                  • 6. Re: PE10 - Nvidia Video Card Driver Roll Back
                    A.T. Romano Community Member

                    The recent experience of kaylenemcnabb in this regard is interesting since contact with NVIDIA was made between kaylenemcnabb and NVIDIA and the problem was resolved by an driver update as per NVIDIA instructions.

                     

                    Card involved was said to be NVIDIA GeForce GT630M and the successfual driver version was given as "331,40". See thread involved. http://forums.adobe.com/message/5787915#5787915

                     

                    ATR

                    • 7. Re: PE10 - Nvidia Video Card Driver Roll Back
                      jimbojones00 Community Member

                      jimbojoness00

                      Premiere Elements 10

                      NVIDIA Ge Force 331.65 installed

                      stopped working in October 2013

                      • 8. Re: PE10 - Nvidia Video Card Driver Roll Back
                        hmhr Community Member

                        It bothers me that adobe premiere elements 10 does not work because I have the latest nvidia update. Adobe Premier Pro CS6 works just fine with the latest nvidia update. I like to use premiere elements 10 to do quick video updates and save them to DVD. I know that Adobe can fix this.

                        • 9. Re: PE10 - Nvidia Video Card Driver Roll Back
                          A.T. Romano Community Member

                          hmhr

                           

                          The major idea behind this thread was to focus attention on the seemingly widespread Premiere Elements 10 NVIDIA video card/video card driver issue which is requiring a driver version roll back in order for Premiere Elements to function.  I have had no feedback yet that either NVIDIA nor Adobe has remedied the situation.

                           

                          Remember, we are not Adobe here, just Elements users like you. You might want to contact direct NVIDIA and Adobe about this matter. There have been a few reports of those afflicted with the issue getting positive support from NVIDIA.

                           

                          What NVIDIA video card and driver do you have? What computer operating system are you running Premiere Elements 10 on?

                           

                          Please update us on your progress.

                           

                          Thanks.

                           

                          ATR

                          • 10. Re: PE10 - Nvidia Video Card Driver Roll Back
                            hmhr Community Member

                            A.T. Romano,

                             

                            I am running Adobe Premiere elements 10 on the Windows 8 operating system.

                            My Nvidia Card is GeForce GT430 with driver version 331.65.

                             

                            I did contact Nvidia, they said that they would try to duplicate the problem, but I have not heard anything else from them. I tried clicking on roll back driver from windows devices but it did not work. I do not see an earlier version of the driver on their website.

                             

                            You mentioned contacting adobe. That is how I got to this list. It brought me to their FAQ I described my problem and it brought me to this forum showing my problem. Does adobe read this?

                             

                            Thanks.

                             

                            Hazel

                            • 11. Re: PE10 - Nvidia Video Card Driver Roll Back
                              A.T. Romano Community Member

                              Hazel,

                               

                              Occasionally there may be a person identified as "Staff" commenting on one of the threads. But this is a User to User Forum so those visits are welcomed, but not expected nor on any type of a schedule. So far no one from Adobe has seen fit to comment on this issues that I have been compiling in this thread to bring attention to the matter.

                               

                              A lot may go to Adobe's typical focus on current version which is 12, not 10.

                               

                              I think that your best opportunity for success in your circumstances is through NVIDIA. They have been reported to have solved some of these Premiere Elements 10 NVIDIA video card driver issues. Keep after NVIDIA and ask for a supervisor if necessary.

                               

                              Another possibility is getting FHS back into this thread to give you details that worked for that NVIDIA GTX 430

                               

                              FHS

                              Premiere Elements 10

                              NVIDIA GTX 430

                              March 2013 worked; not the latest.

                               

                              Have you tried the March 2013 version of the driver that worked for FHS?

                               

                              Please check out the above and let us know if any of that works for you.

                               

                              Thank you.

                               

                              ATR

                              • 12. Re: PE10 - Nvidia Video Card Driver Roll Back
                                John T Smith MVP

                                >roll back driver from windows devices but it did not work

                                 

                                You have to go to the nVidia web site and check for an earlier driver for your model

                                 

                                Start at nVidia Driver Updates http://www.nvidia.com/Download/index.aspx?lang=en-us

                                • 13. Re: PE10 - Nvidia Video Card Driver Roll Back
                                  hmhr Community Member

                                  >Adobe Premiere elements 10 on the Windows 8 operating system. 

                                  >My Nvidia Card is GeForce GT430 with driver version 331.65

                                  was not displaying video.

                                   

                                  I found the older drivers on the url that you recommended:

                                  >Start at nVidia Driver Updates http://www.nvidia.com/Download/index.aspx?lang=en-us

                                  .

                                   

                                  327.23 did not work

                                  320.49 does work - I can now use Premiere Elements 10.

                                   

                                  Hazel

                                  • 14. Re: PE10 - Nvidia Video Card Driver Roll Back
                                    A.T. Romano Community Member

                                    Hazel

                                     

                                    Thank you very much for checking out the older drivers for the NVIDIA video card driver roll back.

                                     

                                    We were so very pleased by the "320.40 does work". Great news.

                                     

                                    Your feedback and those of others on this Premiere Elements 10 NVIDIA video card driver issue are helpful and appreciated.

                                     

                                    We will all be watching for further developments from NVIDIA or Adobe on this.

                                     

                                    ATR

                                    • 15. Re: PE10 - Nvidia Video Card Driver Roll Back
                                      Superrobby Community Member

                                      so here I am with the same problem...

                                       

                                      as I explained here http://forums.adobe.com/message/5811559, I have a NVIDIA GeForce GT 530. I have updated the driver TWICE (1st time on 23 October 2013 - version 9.18.13.3165). After the 1st update, I have the same Premiere Elements 10 display problem as mentioned above.

                                       

                                      Second update has been done a couple of days ago.

                                       

                                      I have done a roll back of the driver today, but I only got back to the version installed on 23 October (i.e. 9.18.13.3165) so didn't really help... :-/

                                       

                                      The problem is that I did not write down the version that was updated on 23 October (and thus replaced by version 9.18.13.3165).

                                       

                                      Does anyone know the driver version that actually works with Premiere Elements 10?.

                                       

                                      Second question: why doesn't Adobe update its Premiere Elements 10 in order to make it work with the latest versions of the NVIDIA drivers? That would sound much more logical this way...

                                       

                                      Thanks for your help.

                                       

                                      BR
                                      R

                                      • 16. Re: PE10 - Nvidia Video Card Driver Roll Back
                                        A.T. Romano Community Member

                                        Superrobby

                                         

                                        If you go to Device Manager/Display Adapter/and the name of your video card/Driver Tab

                                         

                                        If you are not doing this already, can you click on Update Driver, select "Browse my computer for driver software", and look through the list of drivers that gets presented to you (should have dates)?

                                         

                                        At this stage of the issue Premiere Elements 10 and NVIDIA video card, it might be a good idea to contact NVIDIA to get some input from them. This route has been reported to work for some the Premiere Elements 10 users caught in this issue.

                                         

                                        Please update us on your progress.

                                         

                                        Thanks.

                                         

                                        ATR

                                        • 17. Re: PE10 - Nvidia Video Card Driver Roll Back
                                          TenCService Community Member

                                          I have suddenly experienced problems wit PE 10 and NVIDIA GeForce GTS 450.

                                          • 18. Re: PE10 - Nvidia Video Card Driver Roll Back
                                            A.T. Romano Community Member

                                            TenCService

                                             

                                            Please refer to your new thread that you have on this topic. In that you had not mentioned Premiere Elements 10 when I last looked at the replies.

                                             

                                            The entrance of Premiere Elements 10 into the problem sheds a new light on the issue as you can judge from the content in the thread in which we are now.

                                             

                                            Meet you back in your own thread.

                                             

                                            Thanks.

                                             

                                            ATR

                                            • 19. Re: PE10 - Nvidia Video Card Driver Roll Back
                                              TenCService Community Member

                                              ATR, I just installed back GeForce 320.49 Driver and suddenly it works as normally again! Thanks!

                                              • 20. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                A.T. Romano Community Member

                                                TenCService

                                                 

                                                I saw your great results in your own thread on this subject. Great news.

                                                 

                                                Thanks for reporting the outcome which will be helpful to all.

                                                 

                                                Congratulations on your success.

                                                 

                                                ATR

                                                • 21. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                  1will2000will1 Community Member

                                                  I was having playback issues with adobe premier elements 10. I have an nvidia geforce gtx 670mx. I just backdated a root emulator driver and it worked.

                                                  • 22. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                    A.T. Romano Community Member

                                                    Iwill2000will1

                                                     

                                                    Thanks for contributing that information to the Premiere Elements 10 NVIDIA video card driver issue whose fix to date is rolling back the driver version.

                                                     

                                                    Your information is helpful and much appreciated.

                                                     

                                                    ATR

                                                    • 23. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                      genesmachine Community Member

                                                      i have PreEl10 and Nvidia GeForce GTX550 Ti card and now i suddenly have the white screeen of nothingness too...

                                                      i had to roll back the drivers to 2012 ( forgot the exact date) and now it works again

                                                      • 24. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                        A.T. Romano Community Member

                                                        genesmachine

                                                         

                                                        Thanks for documenting your success. Much appreciated. I had been marking all such reports in this thread as helpful. But, the Adobe web team is changing things in that regard. So, please know that your post is "Helpful" even I cannot find a way to mark it as such. If I can, I will do so to make it official.

                                                         

                                                        Continued success.

                                                         

                                                        ATR

                                                        • 25. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                          A.T. Romano Community Member

                                                          Just another report for Premiere Elements 10 NVIDIA video card driver...

                                                           

                                                          http://forums.adobe.com/message/5929603

                                                          Chris (Awmg)

                                                          Premiere Elements 10, NVIDIA video card GeForce GTX 660ti. Video card driver version roll back that worked was from 331.65 to 320.49.

                                                           

                                                          Thanks Chris.

                                                           

                                                          ATR

                                                          • 26. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                            Bookbrowser74 Community Member

                                                            This is also happening with Premiere Elements 11 and rolling back the drivers to 320.49 does NOT work.

                                                             

                                                            Clicking on the monitor window allows me to view the frame, and I can advance the frames one at a time and view them, but when I select 'Play' I just get a blank screen.     Audio is fine.

                                                            I'm running NVIDIA GeForce GTS 240,

                                                            Win7 64-Bit OS;

                                                            2.93 gigahertz Intel Core i7 870;

                                                            12 GB RAM;

                                                            Board: Dell Inc. 0G3HR7 A00 Serial Number: ..CN736040BU01GG. Bus Clock: 133 megahertz

                                                            BIOS: Dell Inc. A05 07/08/2010;

                                                            ASUS VE276 [Monitor] (27.2"vis, s/n B1LMTF048504, January 2011).

                                                             

                                                            NOTE: SAME FILE AND SOFTWARE work fine on roommate's GTX550 using Premiere Elements 10 with drivers from Jan 18 2013.

                                                            • 27. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                              A.T. Romano Community Member

                                                              Bookbrowser74

                                                               

                                                              Thanks for the report about your Premiere Elements 11 NVIDIA video card situation.

                                                               

                                                              But, to date, the issue of this particular thread Premiere Elements 10 NVIDIA video card targets specifically the Premiere Elements 10 user running Premiere Elements 10 on a computer with a NVIDIA video card.

                                                               

                                                              I have not seen another version of Premiere Elements involved in this situation where the NVIDIA video card version roll back is the fix for an assortment of display problems.

                                                               

                                                              I will check back to your own thread to update the troubleshooting.

                                                               

                                                              Thanks.

                                                               

                                                              ATR

                                                              • 28. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                                Bookbrowser74 Community Member

                                                                I’m all the way back to drivers from Feb 2013  314.07 and still have the problem, so I guess I am well and truly screwed.  Thanks anyway.

                                                                • 29. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                                  genesmachine Community Member

                                                                  my Nvidia card is GeForce GTX550Ti and i had to go back to 2-29-12 Ver. 8.17.12.9610 to get it to work again in PreEl 10 and 11

                                                                  • 30. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                                    A.T. Romano Community Member

                                                                    genesmachine

                                                                     

                                                                    Thanks for the report. Very helpful to all in this Premiere Elements 10 NVIDIA video card driver situation.

                                                                     

                                                                    Special thanks for the news that Premiere Elements 11 as well as 10 was similarly affected. Again very helpful.

                                                                     

                                                                    ATR

                                                                    • 31. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                                      tomas.ossowicki Community Member

                                                                      NVIDIA GeForce GTX 570

                                                                      • 32. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                                        A.T. Romano Community Member

                                                                        tomas.ossowicki

                                                                         

                                                                        I just saw your post 31 in this thread.

                                                                         

                                                                        Are you a Premiere Elements 10 user whose computer uses a NVIDIA video card, in your case NVIDIA GeForce GTX570?

                                                                         

                                                                        If so, did you also have to roll back the video card driver version in order to get Premiere Elements 10 to display and perform propertly?

                                                                         

                                                                        What computer operating system is your Premiere Elements 10 running on?

                                                                         

                                                                        Thanks.

                                                                         

                                                                        ATR

                                                                        • 34. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                                          tomas.ossowicki Community Member

                                                                          I have Windows 7 Pro 64. I cant solve this, I have tryed everything!

                                                                          Adobe or NVIDIA have to solve this problem, now!

                                                                          • 35. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                                            John T Smith MVP

                                                                            Please go back to your link... the one I posted in #33

                                                                             

                                                                            Neither Adobe or nVidia is going to solve this for a two version old program... at least not NOW

                                                                             

                                                                            Back in your other message you need to provide your nVidia driver version... I will tell you how over there

                                                                            • 36. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                                              A.T. Romano Community Member

                                                                              tomas.ossowicki

                                                                               

                                                                              I was not aware of your own thread on the Premiere Elements 10 NVIDIA video card driver issue until John T. Smith pointed to it in post 33 of the thread that we are in now.

                                                                               

                                                                              To expedite matters, I would encourage you to contact NVIDIA. Reports have been posted here that NVIDIA has helped some with this issue. Give it a try.

                                                                               

                                                                              Like the others in this situation, I suspect that if you roll back the driver far enough, there will be a resolution. If you are having problems with details of the roll back, NVIDIA would have that information and possibly additional suggestions to get you moving forward on this matter.

                                                                               

                                                                              Please le t us know the outcome.

                                                                               

                                                                              Thanks.

                                                                               

                                                                              ATR

                                                                              • 37. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                                                A.T. Romano Community Member

                                                                                Just received from SJHarris101 (Steve, Premiere Elements 10 NVIDIA video card user), report of success with identifying the best NVIDIA video card driver in the roll back for his particular situation.

                                                                                http://forums.adobe.com/message/5978786#5978786

                                                                                 

                                                                                Excerpt....

                                                                                 

                                                                                Success, I think

                                                                                I had a chance to go back and test some older drivers.  The preview screen is now working properly.  When playing a video in the viewer (upper left screen) I get both audio and video.

                                                                                 

                                                                                System:

                                                                                Dell XPS 8500

                                                                                GT 640 Video Card

                                                                                Windows 8.1, 64 bit OS

                                                                                 

                                                                                Driver that works:  320.49 (1 July 2013).  You can find this driver at:  http://www.nvidia.com/Download/Find.aspx?lang=en-us.

                                                                                 

                                                                                This is actually a Windows 8 driver.  The 8.1 drivers I tested exhibited the following problems in Adobe Premiere Elements 10:

                                                                                1. Audio only when previewing a video.

                                                                                2. Audio only when attempting to play a video from the time-line.

                                                                                3. If I applied an edit to the time-line video (Brightness/Contrast) or used Video Merge, it would work.  However, that is no way to build a timelapse using thousands of pictures.

                                                                                4. Occasionally I would notice a memory error when shutting down the computer.

                                                                                 

                                                                                Switching to the oldest Windows 8 GT 640 driver (310.19) cleared the error.  But also crashed during the rendering of 1100 photos.

                                                                                 

                                                                                The oldest Windows 8.1 driver (326.19) has the same problem as the most current (331.82) drivers, as listed above.

                                                                                 

                                                                                I'll do more testing, but look like the GT 640 320.49 driver is the best solution as of Jan 3, 2014. 

                                                                                 

                                                                                SJHarris101

                                                                                 

                                                                                Thank you Steve for this helpful report.

                                                                                 

                                                                                ATR

                                                                                • 38. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                                                  Djdimauro Community Member

                                                                                  The following nVidea GTX 770M Driver versions did NOT resolve the issue:

                                                                                  • ver. 331.82      November 19, 2013     [original version when I began testing on January 6, 2014.

                                                                                                                                                   NOTE: This driver that was delivered with my initial build.]

                                                                                  • ver. 331.65      October 28, 2013
                                                                                  • ver. 331.58      October 21, 2013
                                                                                  • ver. 331.40      September 30, 2013    [Beta – Incompatible for 64bit OS]
                                                                                  • ver. 331.23      September 19, 2013    [Incompatible for 64bit OS]

                                                                                   

                                                                                  NOTE: An updated driver – ver. 332.21 became available today (January 7, 2013). That, too, was NOT successful in resolving the issue.

                                                                                   

                                                                                  My System:

                                                                                  ASUS G759JX Notebook PC

                                                                                  OS:                              Windows 8,1 64bit

                                                                                  Processor:                   Intel Core i7-4700HQ Quad Core - 2.4GHZ-3.40GHZ; 6M Cache

                                                                                  Graphics/Video Card    nVidea GeForce GTX 770M 3GB GDDR5

                                                                                  RAM:                           16GB (2x8GB) DDR3 1600Mhz 1.35V

                                                                                  Primary HD:                 250GB Solid State Drive [OS; Apps; AppData]

                                                                                  Secondary HD:            1TB 5400rpm Hard Disk Drive [DATA]

                                                                                  NAS:                            Western Digital My Book World Edition II 2TB (1TB mirrored) [Media]

                                                                                  Software:                     Adobe Premiere Elements 10 Version: 10.0 (20110902.Mo|11.B123.280463)

                                                                                             

                                                                                  • 39. Re: PE10 - Nvidia Video Card Driver Roll Back
                                                                                    A.T. Romano Community Member

                                                                                    Djdimauro

                                                                                     

                                                                                    Thanks for posting that very helpful information.

                                                                                     

                                                                                    I will check into that and your Premiere Elements 10 issues in the morning.

                                                                                     

                                                                                    ATR

                                                                                    1 2 3 4 Previous Next