3 Replies Latest reply: Oct 19, 2013 1:30 PM by Bill MI RSS

    Premiere Pro CC suddenly has started crashing

    Bill MI Community Member

      I've been using PP CC since it became available and earlier versions for years before that.  A new problem has arisen that is very serious.  The symptom is that the program stops working and a Windows message appears saying "Adobe Premier Pro CC has stopped working."  I have been able to come up with a reproducible scenario that causes the result.


      I deal with fairly long video files (about an hour) all in AVCHD format from three cameras.  Normally I put the three camera's footage on a single timeline, synchronize them (the old way by looking at the audio), copy this timeline to a second timeline that I then set the multicam attribute on.  Then I do a multi-cam edit.  Once I've done this, I copy the resulting timeline with all the camera switches to a third timeline.  When this timeline displays, no audio is visible (which I can live with) but when I zoom out (via the \ key) the program dies, every time.


      I've done quite a bit of research and figured out the following:


      1.  It does it every time now, with brand new projects with different incoming video files.


      2.  It did not occur with CC as recently as a month ago.


      3.  I can open one of those projects from a month ago and the projects seem OK.  I can copy one of these previously edited multicam sequences to a new sequence fine.  But if I create a new multicam edited sequence withing the project and copy it to a new timeline it crashes.


      4.  Doing the same edit steps in CS5 still works fine.  I haven't tried to reproduce it in CS6.


      I haven't done anything to my system between when it worked and when it started failing two days ago.  I recall that Microsoft sent out some updates and there may have been Adobe updates which I don't recall.


      Since this  started happening I went to nVidia and installed the latest graphics drivers with no improvement. 


      My system specifics are:


      Intel I7-920

      ASUS P6X58D

      18 GB memory

      nVidia GeForce GTX 470 (Driver latest version

      Windows 7 Professional (x64) Build 7601, Service Pack 1


      The Windows error log describes each of the failures as follows:


      Faulting application name: Adobe Premiere Pro.exe, version:, time stamp: 0x51cbdef8

      Faulting module name: Backend.dll, version:, time stamp: 0x51cbdbd4

      Exception code: 0xc0000094

      Fault offset: 0x000000000029208e

      Faulting process id: 0x2578

      Faulting application start time: 0x01cecc5c41a61c71

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Backend.dll

      Report Id: a8c6bdcd-384f-11e3-92a1-e0cb4e600447


      This is a very serious problem for me.  If there is a better way to report this problem to Adobe, please let me know.


        • 1. Re: Premiere Pro CC suddenly has started crashing
          J. Simon Community Member

          I don't know the cause, but as a 'solution' I'd recommend skipping that third sequence.  Just use the cuts in their original sequence.

          • 2. Re: Premiere Pro CC suddenly has started crashing
            Bill MI Community Member

            I don't think skipping the third sequence works for me.  I'm usually editing long performance pieces with multiple hour long multicam sequences that need to be put together in a composite, either showing the full concert or just highlights.  Once I get an act edited I like to work with it as a single entity, combining it with other acts.


            Incidentally, I just checked out my scenario on CS6 and it works fine, just like CS5.

            • 3. Re: Premiere Pro CC suddenly has started crashing
              Bill MI Community Member

              I think I've found my answer.  The problem occurred because I was creating the multicam stacked sequence the CS5/6 way.  If I use the CC way with the "Create multi-cam source sequence" method, the resulting edit can be copied.  I think there's still some bug but as long as I do the multicam edit the "new way" I should be OK.  I had tried the new way before and had problems but I think I can live with them.  Especially now that I can tweak the audio-based synchronization to allow for time delay to the various cameras.