3 Replies Latest reply: Oct 21, 2013 8:29 AM by Curt Y RSS

    Bridge fails to open

    MerlinMoo

      After an update, yesterday, to Bridge CC it now will not open

        • 1. Re: Bridge fails to open
          Ashutosh.Nigam Adobe Employee

          <<Moved to Br forum>>

           

          Do you get any error on launching?

           

          Please provide me with the following logs.

           

          You can find them at:

          Be CC Installer logs

          For Mac:

          Library\Logs\Adobe\Installer

          For Win:

          Program Files(x86)\Common Files\Adobe\Installers

           

          AAM logs

          For Mac:

          /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

          For Win:

          C:\Users\<username>\AppData\Local\Adobe\AAMUpdater

           

          Appreciate your help, and apologize for the inconvenience.

           

          Regards,

          Ashutosh

          • 2. Re: Bridge fails to open
            MerlinMoo Community Member

            This is aamun:

            2013-10-21T02:43:53: >>> Adobe Updater Log Begin >>>

            2013-10-21T02:43:53: Application Version: 6.0.0.24

            2013-10-21T02:43:53: cmdline option: -logFile = C:\Users\Graham\AppData\Local\Adobe\AAMUpdater\1.0\aamun.log

            2013-10-21T02:43:53: cmdline option: -logLevel = 2

            2013-10-21T02:43:53: UpdaterNotifications : Stepped into << UpdaterNotificationsGetLEIDList >> call.

            2013-10-21T02:43:53: is  task present thread returns  true.

            2013-10-21T02:43:53: UpdaterNotifications : Successfully returning from << UpdaterNotificationsGetLEIDList >> call.

            This is aamul for the last 2 days:

            10/20/13 06:58:18:944 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3784 | >>> Adobe Updater Log Begin >>>

            10/20/13 06:58:18:960 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3784 | Application Version: 7.0.0.70

            10/20/13 06:58:18:960 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3784 | cmdline option: -logFile = C:\Users\Graham\AppData\Local\Adobe\AAMUpdater\1.0\aamul.log

            10/20/13 06:58:18:960 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3784 | cmdline option: -logLevel = 2

            10/20/13 06:58:18:960 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3784 | StartupUtility : Loaded at startup/logon.

            10/20/13 06:58:18:960 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3784 | UCIsUpdaterEnabled : UpdaterIsEnabled.

            10/20/13 06:58:18:960 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3784 | Scheduled check frequency has been set to never. No need to run updater.

            10/20/13 06:58:18:960 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3784 | StartupUtility : Window is NOT Elapsed.

            10/20/13 07:07:27:293 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 7844 | >>> Adobe Updater Log Begin >>>

            10/20/13 07:07:27:293 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 7844 | Application Version: 7.0.0.70

            10/20/13 07:07:27:293 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 7844 | cmdline option: -logFile = C:\Users\Graham\AppData\Local\Adobe\AAMUpdater\1.0\aamul.log

            10/20/13 07:07:27:293 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 7844 | cmdline option: -logLevel = 2

            10/20/13 07:07:27:293 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 7844 | StartupUtility : Loaded in scheduled mode.

            10/20/13 07:07:27:293 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 7844 | UCIsUpdaterEnabled : UpdaterIsEnabled.

            10/20/13 07:07:27:294 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 7844 | StartupUtility: Calling LaunchExecutable for exe  = C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe

            10/20/13 07:07:27:294 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 7844 | App launched is (UTF8)=> = "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe"

            10/21/13 03:43:08:912 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 4012 | >>> Adobe Updater Log Begin >>>

            10/21/13 03:43:08:927 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 4012 | Application Version: 7.0.0.70

            10/21/13 03:43:08:927 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 4012 | cmdline option: -logFile = C:\Users\Graham\AppData\Local\Adobe\AAMUpdater\1.0\aamul.log

            10/21/13 03:43:08:927 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 4012 | cmdline option: -logLevel = 2

            10/21/13 03:43:08:927 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 4012 | StartupUtility : Loaded at startup/logon.

            10/21/13 03:43:08:927 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 4012 | UCIsUpdaterEnabled : UpdaterIsEnabled.

            10/21/13 03:43:08:927 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 4012 | Scheduled check frequency has been set to never. No need to run updater.

            10/21/13 03:43:08:927 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 4012 | StartupUtility : Window is NOT Elapsed.

            10/21/13 03:52:16:555 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3524 | >>> Adobe Updater Log Begin >>>

            10/21/13 03:52:16:555 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3524 | Application Version: 7.0.0.70

            10/21/13 03:52:16:555 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3524 | cmdline option: -logFile = C:\Users\Graham\AppData\Local\Adobe\AAMUpdater\1.0\aamul.log

            10/21/13 03:52:16:555 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3524 | cmdline option: -logLevel = 2

            10/21/13 03:52:16:555 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3524 | StartupUtility : Loaded in scheduled mode.

            10/21/13 03:52:16:556 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3524 | UCIsUpdaterEnabled : UpdaterIsEnabled.

            10/21/13 03:52:16:556 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3524 | StartupUtility: Calling LaunchExecutable for exe  = C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe

            10/21/13 03:52:16:556 | [INFO] |  | UPDATER | STARTUPUTILITY |  |  |  | 3524 | App launched is (UTF8)=> = "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe"

             

            Is this the log you want?

             

            regards

            • 3. Re: Bridge fails to open
              Curt Y Community Member

              I don't have CC but from another post looks like current version is 6.0.1.6.  You are on 6.0.0.24

               

              Do you have the new Cloud Updater?