10 Replies Latest reply on Oct 22, 2018 11:03 AM by Dima Tikhonov

    AME CC crashes on startup

    Ian_Sutton Level 1

      Today, AME CC has suddenly started crashing on load. It was fine last week, which made me suspect an update, but no Windows updates have occurred since this time.

       

      I have uninstalled all 3rd party plugins (as it was initially hanging on Shine.aex) but now it is hanging on a different AEX plugin (Vignette.aex). It fires an 'Adobe Media Encoder CC has stopped working' event.

       

      I am up to date with all updates, and have installed AfterEffects CC, Premiere Pro CC, Photoshop CC, Illustrator CC, InDesign CC, Acrobat XI, Bridge CC, Exchange Panel, Extension Manager CC, & Flash Pro CC.

       

      It also won't trigger from inside AE or PP. I am running Windows 7 64bit.

       

      Any help would be greatly appreciated.

       

      Kind regards,

       

      Ian