I have reviewed other threads on this topic, and see that there may be a glitch disabling editing of autorenewal when payment is shown as "processing." I have been around and around the Adobe website trying to initiate a live chat with tech support, but can't seem to do it.
As info, I cancelled the credit card linked to this subscription when I received word of the security breach. That may be contributing to the problem.
Could somenone please help me get in touch with someone who can fix this?
Thank you ~
I've forwarded this issue to the appropriate team and will update you with the resolution very soon.
Your subscription has now been cancelled and we are looking into the issue of the greyed out option you found.
Thank you for your assistance in getting this taken care of.
Mary Humann Judson
Jesse Parker Williams Foundation