4 Replies Latest reply: Oct 21, 2013 2:58 PM by Igotsit RSS

    Adobe Flash Crashing

    Igotsit Community Member

      Hi! I'm having an issue with Adobe Flash not working in either Firefox or IE. I am running Windows 7 64 Bit.

       

      In Firefox, if I try to open a website (example: youtube.com) a popup box comes up saying: Adobe Flash Player 11.9 r900 has stopped working.

       

      In IE, the flash plugin is not recognized at all and videos do not try to load. I have reinstaled both Flash and Firefox with no success.

       

      Here are the additional details on the issue.

       

      Problem signature:

        Problem Event Name:    BEX

        Application Name:    FlashPlayerPlugin_11_9_900_117.exe

        Application Version:    11.9.900.117

        Application Timestamp:    5244d3b6

        Fault Module Name:    StackHash_27eb

        Fault Module Version:    0.0.0.0

        Fault Module Timestamp:    00000000

        Exception Offset:    675992cd

        Exception Code:    c0000005

        Exception Data:    00000008

        OS Version:    6.1.7601.2.1.0.768.3

        Locale ID:    1033

        Additional Information 1:    27eb

        Additional Information 2:    27eb358fe674a6f15dafe56d42bb9bf3

        Additional Information 3:    2f06

        Additional Information 4:    2f06c18113e6d7c00e6b91fa1fde84b6

       

      Any help would be greatly appreciated! Thank you!