10 Replies Latest reply: Dec 12, 2013 7:27 AM by Nick Spiropoulos RSS

    MP4 (h.264) changes in CC from CS6

    Nick Spiropoulos Community Member

      I'm creating an update to a film to be played on a Brightsign Roku XD1030. The original film was encoded by CS6. The new update was encoded with CC using the same settings. The XD1030 player has problems starting playback with the files created in CC. WinPCs and Macs play the MP4s flawlessly from both CS6 and CC, but on the Brighsign the CC encoded file plays audio for a second, then picture cuts on a second late, then a moment with only picture, then both audio and picture play the remainder of the file fine. This required me to go back to CS6 to encode, which worked perfectly.

       

      The source file is 1920 x 1080 x 29.97, ProRes 444 Stereo audio.

       

      What is different between the MP4 (h.264) encoders in AME?

       

       

      Creative Cloud Settings:

      Screen Shot 2013-10-21 at 1.25.19 PM.png

       

      Creative Suite 6 Settings:

      Screen Shot 2013-10-21 at 1.26.16 PM.png

        • 1. Re: MP4 (h.264) changes in CC from CS6
          thnord Adobe Employee

          Could you please load both files in to MediaInfo (http://sourceforge.net/projects/mediainfo/) and post a screenshot of the results?

           

           

          Thanks.

          • 2. Re: MP4 (h.264) changes in CC from CS6
            Nick Spiropoulos Community Member

            Let me know if you want "complete" data from Media Info...

             

            Good File From CS6 AME

            Screen Shot 2013-10-21 at 6.01.21 PM.png

             

             

             

            CC AME encoded file with Brightsign problems

            Screen Shot 2013-10-21 at 6.02.47 PM.png

            • 3. Re: MP4 (h.264) changes in CC from CS6
              thnord Adobe Employee

              Go ahead and send the full report. The only thing that jumps out at me is the CC version mentions a "nominal bitrate", but the CS6 version doesn't. It seems unlikely that it is the problem though.

               

              Does this happen with all files created using these settings in CC?

               

              I'll try to track down a Roku. Could you please provide me with the firmware version of the one you are using?

              • 4. Re: MP4 (h.264) changes in CC from CS6
                Nick Spiropoulos Community Member

                There are three files (acts) to this museum exhibit (the 2nd act will be updated yearly). Files 1 and 2 do not have the problem, only file 3. Yet, all three files are created using exactly the same process. The 2 files are are okay using CC are running fine onsite.  I'm including the MediaInfo for only the problem file.

                 

                Here's the "complete" readout:

                 

                CS6 File (Good)

                General

                Count                                    : 287

                Count of stream of this kind             : 1

                Kind of stream                           : General

                Kind of stream                           : General

                Stream identifier                        : 0

                Inform                                   : MPEG-4 (Base Media / Version 2): 140 MiB, 49s 716ms

                Count of video streams                   : 1

                Count of audio streams                   : 1

                Video_Format_List                        : AVC

                Video_Format_WithHint_List               : AVC

                Codecs Video                             : AVC

                Video_Language_List                      : English

                Audio_Format_List                        : AAC

                Audio_Format_WithHint_List               : AAC

                Audio codecs                             : AAC LC

                Audio_Language_List                      : English

                Complete name                            : /Volumes/Little League 5/-Exports 5/AV06 Dugout/10-10-13/AV06_Dugout-Theater_D_FILM ACT 3 wCaps CS6.mp4

                Folder name                              : /Volumes/Little League 5/-Exports 5/AV06 Dugout/10-10-13

                File name                                : AV06_Dugout-Theater_D_FILM ACT 3 wCaps CS6

                File extension                           : mp4

                Format                                   : MPEG-4

                Format                                   : MPEG-4

                Format/Extensions usually used           : mp4 m4v m4a m4b m4p 3gpp 3gp 3gpp2 3g2 k3g jpm jpx mqv ismv isma f4v

                Commercial name                          : MPEG-4

                Format profile                           : Base Media / Version 2

                Internet media type                      : video/mp4

                Codec ID                                 : mp42

                Codec ID/Url                             : http://www.apple.com/quicktime/download/standalone.html

                Codec                                    : MPEG-4

                Codec                                    : MPEG-4

                Codec/Extensions usually used            : mp4 m4v m4a m4b m4p 3gpp 3gp 3gpp2 3g2 k3g jpm jpx mqv ismv isma f4v

                File size                                : 146772910

                File size                                : 140 MiB

                File size                                : 140 MiB

                File size                                : 140 MiB

                File size                                : 140 MiB

                File size                                : 140.0 MiB

                Duration                                 : 49716

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 00:00:49.716

                Overall bit rate mode                    : VBR

                Overall bit rate mode                    : Variable

                Overall bit rate                         : 23617815

                Overall bit rate                         : 23.6 Mbps

                Stream size                              : 54768

                Stream size                              : 53.5 KiB (0%)

                Stream size                              : 53 KiB

                Stream size                              : 53 KiB

                Stream size                              : 53.5 KiB

                Stream size                              : 53.48 KiB

                Stream size                              : 53.5 KiB (0%)

                Proportion of this stream                : 0.00037

                HeaderSize                               : 53237

                DataSize                                 : 146719673

                FooterSize                               : 0

                IsStreamable                             : Yes

                Encoded date                             : UTC 2013-10-17 20:37:23

                Tagged date                              : UTC 2013-10-17 20:37:23

                File last modification date              : UTC 2013-10-17 20:37:31

                File last modification date (local)      : 2013-10-17 16:37:31

                ©TIM                                     : 01;00;00;00

                ©TSC                                     : 30000

                ©TSZ                                     : 1001

                 

                Video

                Count                                    : 264

                Count of stream of this kind             : 1

                Kind of stream                           : Video

                Kind of stream                           : Video

                Stream identifier                        : 0

                StreamOrder                              : 0

                Inform                                   : English, 24.0 Mbps, 1920*1080 (16:9), at 29.970 fps, AVC (NTSC) (Main@L4.1) (CABAC / 3 Ref Frames)

                ID                                       : 1

                ID                                       : 1

                Format                                   : AVC

                Format/Info                              : Advanced Video Codec

                Format/Url                               : http://developers.videolan.org/x264.html

                Commercial name                          : AVC

                Format profile                           : Main@L4.1

                Format settings                          : CABAC / 3 Ref Frames

                Format settings, CABAC                   : Yes

                Format settings, CABAC                   : Yes

                Format settings, ReFrames                : 3

                Format settings, ReFrames                : 3 frames

                Internet media type                      : video/H264

                Codec ID                                 : avc1

                Codec ID/Info                            : Advanced Video Coding

                Codec ID/Url                             : http://www.apple.com/quicktime/download/standalone.html

                Codec                                    : AVC

                Codec                                    : AVC

                Codec/Family                             : AVC

                Codec/Info                               : Advanced Video Codec

                Codec/Url                                : http://developers.videolan.org/x264.html

                Codec/CC                                 : avc1

                Codec profile                            : Main@L4.1

                Codec settings                           : CABAC / 3 Ref Frames

                Codec settings, CABAC                    : Yes

                Codec_Settings_RefFrames                 : 3

                Duration                                 : 49716

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 00:00:49.716

                Source duration                          : 49716

                Source duration                          : 49s 716ms

                Source duration                          : 49s 716ms

                Source duration                          : 49s 716ms

                Source duration                          : 00:00:49.716

                Bit rate mode                            : CBR

                Bit rate mode                            : Constant

                Bit rate                                 : 24000000

                Bit rate                                 : 24.0 Mbps

                Width                                    : 1920

                Width                                    : 1 920 pixels

                Height                                   : 1080

                Height                                   : 1 080 pixels

                Pixel aspect ratio                       : 1.000

                Display aspect ratio                     : 1.778

                Display aspect ratio                     : 16:9

                Rotation                                 : 0.000

                Frame rate mode                          : VFR

                Frame rate mode                          : Variable

                Frame rate                               : 29.970

                Frame rate                               : 29.970 fps

                Minimum frame rate                       : 29.970

                Minimum frame rate                       : 29.970 fps

                Maximum frame rate                       : 30.000

                Maximum frame rate                       : 30.000 fps

                Frame count                              : 1490

                Source frame count                       : 1490

                Standard                                 : NTSC

                Resolution                               : 8

                Resolution                               : 8 bits

                Colorimetry                              : 4:2:0

                Color space                              : YUV

                Chroma subsampling                       : 4:2:0

                Bit depth                                : 8

                Bit depth                                : 8 bits

                Scan type                                : Progressive

                Scan type                                : Progressive

                Interlacement                            : PPF

                Interlacement                            : Progressive

                Bits/(Pixel*Frame)                       : 0.386

                Delay                                    : 0

                Delay                                    : 00:00:00.000

                Delay, origin                            : Container

                Delay, origin                            : Container

                Stream size                              : 145541492

                Stream size                              : 139 MiB (99%)

                Stream size                              : 139 MiB

                Stream size                              : 139 MiB

                Stream size                              : 139 MiB

                Stream size                              : 138.8 MiB

                Stream size                              : 139 MiB (99%)

                Proportion of this stream                : 0.99161

                Source stream size                       : 145541492

                Source stream size                       : 139 MiB (99%)

                Source stream size                       : 139 MiB

                Source stream size                       : 139 MiB

                Source stream size                       : 139 MiB

                Source stream size                       : 138.8 MiB

                Source stream size                       : 139 MiB (99%)

                Source_StreamSize_Proportion             : 0.99161

                Language                                 : en

                Language                                 : English

                Language                                 : English

                Language                                 : en

                Language                                 : eng

                Language                                 : en

                Encoded date                             : UTC 2013-10-17 20:37:23

                Tagged date                              : UTC 2013-10-17 20:37:23

                Buffer size                              : 16799744 / 16799744

                mdhd_Duration                            : 49716

                 

                Audio

                Count                                    : 221

                Count of stream of this kind             : 1

                Kind of stream                           : Audio

                Kind of stream                           : Audio

                Stream identifier                        : 0

                StreamOrder                              : 1

                Inform                                   : English, 192 Kbps, 48.0 KHz, 2 channels, AAC (LC)

                ID                                       : 2

                ID                                       : 2

                Format                                   : AAC

                Format/Info                              : Advanced Audio Codec

                Commercial name                          : AAC

                Format profile                           : LC

                Codec ID                                 : 40

                Codec                                    : AAC LC

                Codec                                    : AAC LC

                Codec/Family                             : AAC

                Codec/CC                                 : 40

                Duration                                 : 49716

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 00:00:49.716

                Source duration                          : 49771

                Source duration                          : 49s 771ms

                Source duration                          : 49s 771ms

                Source duration                          : 49s 771ms

                Source duration                          : 00:00:49.771

                Bit rate mode                            : VBR

                Bit rate mode                            : Variable

                Bit rate                                 : 192000

                Bit rate                                 : 192 Kbps

                Maximum bit rate                         : 280125

                Maximum bit rate                         : 280 Kbps

                Channel(s)                               : 2

                Channel(s)                               : 2 channels

                Channel positions                        : Front: L R

                Channel positions                        : 2/0/0

                Sampling rate                            : 48000

                Sampling rate                            : 48.0 KHz

                Samples count                            : 2386368

                Frame count                              : 2330

                Source frame count                       : 2333

                Compression mode                         : Lossy

                Compression mode                         : Lossy

                Delay                                    : 0

                Delay                                    : 00:00:00.000

                Delay, origin                            : Container

                Delay, origin                            : Container

                Delay relative to video                  : 0

                Video0 delay                             : 0

                Stream size                              : 1176650

                Stream size                              : 1.12 MiB (1%)

                Stream size                              : 1 MiB

                Stream size                              : 1.1 MiB

                Stream size                              : 1.12 MiB

                Stream size                              : 1.122 MiB

                Stream size                              : 1.12 MiB (1%)

                Proportion of this stream                : 0.00802

                Source stream size                       : 1178165

                Source stream size                       : 1.12 MiB (1%)

                Source stream size                       : 1 MiB

                Source stream size                       : 1.1 MiB

                Source stream size                       : 1.12 MiB

                Source stream size                       : 1.124 MiB

                Source stream size                       : 1.12 MiB (1%)

                Source_StreamSize_Proportion             : 0.00803

                Language                                 : en

                Language                                 : English

                Language                                 : English

                Language                                 : en

                Language                                 : eng

                Language                                 : en

                Encoded date                             : UTC 2013-10-17 20:37:23

                Tagged date                              : UTC 2013-10-17 20:37:23

                mdhd_Duration                            : 49771

                 

                 

                ————————————————————————————————

                 

                 

                CC File (Problematic)

                 

                General

                Count                                    : 287

                Count of stream of this kind             : 1

                Kind of stream                           : General

                Kind of stream                           : General

                Stream identifier                        : 0

                Count of video streams                   : 1

                Count of audio streams                   : 1

                Video_Format_List                        : AVC

                Video_Format_WithHint_List               : AVC

                Codecs Video                             : AVC

                Video_Language_List                      : English

                Audio_Format_List                        : AAC

                Audio_Format_WithHint_List               : AAC

                Audio codecs                             : AAC LC

                Audio_Language_List                      : English

                Complete name                            : /Volumes/Little League 5/-Exports 5/AV06 Dugout/10-10-13/AV06_Dugout-Theater_D_FILM ACT 3 wCaps CC.mp4

                Folder name                              : /Volumes/Little League 5/-Exports 5/AV06 Dugout/10-10-13

                File name                                : AV06_Dugout-Theater_D_FILM ACT 3 wCaps CC

                File extension                           : mp4

                Format                                   : MPEG-4

                Format                                   : MPEG-4

                Format/Extensions usually used           : mp4 m4v m4a m4b m4p 3gpp 3gp 3gpp2 3g2 k3g jpm jpx mqv ismv isma f4v

                Commercial name                          : MPEG-4

                Format profile                           : Base Media / Version 2

                Internet media type                      : video/mp4

                Codec ID                                 : mp42

                Codec ID/Url                             : http://www.apple.com/quicktime/download/standalone.html

                Codec                                    : MPEG-4

                Codec                                    : MPEG-4

                Codec/Extensions usually used            : mp4 m4v m4a m4b m4p 3gpp 3gp 3gpp2 3g2 k3g jpm jpx mqv ismv isma f4v

                File size                                : 136868693

                File size                                : 131 MiB

                File size                                : 131 MiB

                File size                                : 131 MiB

                File size                                : 131 MiB

                File size                                : 130.5 MiB

                Duration                                 : 49716

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 00:00:49.716

                Overall bit rate mode                    : VBR

                Overall bit rate mode                    : Variable

                Overall bit rate                         : 22024088

                Overall bit rate                         : 22.0 Mbps

                Stream size                              : 54641

                Stream size                              : 53.4 KiB (0%)

                Stream size                              : 53 KiB

                Stream size                              : 53 KiB

                Stream size                              : 53.4 KiB

                Stream size                              : 53.36 KiB

                Stream size                              : 53.4 KiB (0%)

                Proportion of this stream                : 0.00040

                HeaderSize                               : 53110

                DataSize                                 : 136815583

                FooterSize                               : 0

                IsStreamable                             : Yes

                Encoded date                             : UTC 2013-10-16 18:44:13

                Tagged date                              : UTC 2013-10-16 18:44:13

                File last modification date              : UTC 2013-10-16 18:44:24

                File last modification date (local)      : 2013-10-16 14:44:24

                ©TIM                                     : 01;00;00;00

                ©TSC                                     : 30000

                ©TSZ                                     : 1001

                 

                Video

                Count                                    : 263

                Count of stream of this kind             : 1

                Kind of stream                           : Video

                Kind of stream                           : Video

                Stream identifier                        : 0

                StreamOrder                              : 0

                ID                                       : 1

                ID                                       : 1

                Format                                   : AVC

                Format/Info                              : Advanced Video Codec

                Format/Url                               : http://developers.videolan.org/x264.html

                Commercial name                          : AVC

                Format profile                           : Main@L4.1

                Format settings                          : CABAC / 3 Ref Frames

                Format settings, CABAC                   : Yes

                Format settings, CABAC                   : Yes

                Format settings, ReFrames                : 3

                Format settings, ReFrames                : 3 frames

                Internet media type                      : video/H264

                Codec ID                                 : avc1

                Codec ID/Info                            : Advanced Video Coding

                Codec ID/Url                             : http://www.apple.com/quicktime/download/standalone.html

                Codec                                    : AVC

                Codec                                    : AVC

                Codec/Family                             : AVC

                Codec/Info                               : Advanced Video Codec

                Codec/Url                                : http://developers.videolan.org/x264.html

                Codec/CC                                 : avc1

                Codec profile                            : Main@L4.1

                Codec settings                           : CABAC / 3 Ref Frames

                Codec settings, CABAC                    : Yes

                Codec_Settings_RefFrames                 : 3

                Duration                                 : 49716

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 00:00:49.716

                Bit rate mode                            : CBR

                Bit rate mode                            : Constant

                Bit rate                                 : 21825788

                Bit rate                                 : 21.8 Mbps

                Nominal bit rate                         : 24000000

                Nominal bit rate                         : 24.0 Mbps

                Width                                    : 1920

                Width                                    : 1 920 pixels

                Height                                   : 1080

                Height                                   : 1 080 pixels

                Pixel aspect ratio                       : 1.000

                Display aspect ratio                     : 1.778

                Display aspect ratio                     : 16:9

                Rotation                                 : 0.000

                Frame rate mode                          : CFR

                Frame rate mode                          : Constant

                Frame rate                               : 29.970

                Frame rate                               : 29.970 fps

                Frame count                              : 1490

                Standard                                 : NTSC

                Resolution                               : 8

                Resolution                               : 8 bits

                Colorimetry                              : 4:2:0

                Color space                              : YUV

                Chroma subsampling                       : 4:2:0

                Bit depth                                : 8

                Bit depth                                : 8 bits

                Scan type                                : Progressive

                Scan type                                : Progressive

                Interlacement                            : PPF

                Interlacement                            : Progressive

                Bits/(Pixel*Frame)                       : 0.351

                Delay                                    : 0

                Delay                                    : 00:00:00.000

                Delay, origin                            : Container

                Delay, origin                            : Container

                Stream size                              : 135637402

                Stream size                              : 129 MiB (99%)

                Stream size                              : 129 MiB

                Stream size                              : 129 MiB

                Stream size                              : 129 MiB

                Stream size                              : 129.4 MiB

                Stream size                              : 129 MiB (99%)

                Proportion of this stream                : 0.99100

                Language                                 : en

                Language                                 : English

                Language                                 : English

                Language                                 : en

                Language                                 : eng

                Language                                 : en

                Encoded date                             : UTC 2013-10-16 18:44:13

                Tagged date                              : UTC 2013-10-16 18:44:13

                Buffer size                              : 16799744

                 

                Audio

                Count                                    : 220

                Count of stream of this kind             : 1

                Kind of stream                           : Audio

                Kind of stream                           : Audio

                Stream identifier                        : 0

                StreamOrder                              : 1

                ID                                       : 2

                ID                                       : 2

                Format                                   : AAC

                Format/Info                              : Advanced Audio Codec

                Commercial name                          : AAC

                Format profile                           : LC

                Codec ID                                 : 40

                Codec                                    : AAC LC

                Codec                                    : AAC LC

                Codec/Family                             : AAC

                Codec/CC                                 : 40

                Duration                                 : 49716

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 49s 716ms

                Duration                                 : 00:00:49.716

                Source duration                          : 49771

                Source duration                          : 49s 771ms

                Source duration                          : 49s 771ms

                Source duration                          : 49s 771ms

                Source duration                          : 00:00:49.771

                Bit rate mode                            : VBR

                Bit rate mode                            : Variable

                Bit rate                                 : 192000

                Bit rate                                 : 192 Kbps

                Maximum bit rate                         : 280125

                Maximum bit rate                         : 280 Kbps

                Channel(s)                               : 2

                Channel(s)                               : 2 channels

                Channel positions                        : Front: L R

                Channel positions                        : 2/0/0

                Sampling rate                            : 48000

                Sampling rate                            : 48.0 KHz

                Samples count                            : 2386368

                Frame count                              : 2330

                Source frame count                       : 2333

                Compression mode                         : Lossy

                Compression mode                         : Lossy

                Delay                                    : 0

                Delay                                    : 00:00:00.000

                Delay, origin                            : Container

                Delay, origin                            : Container

                Delay relative to video                  : 0

                Video0 delay                             : 0

                Stream size                              : 1176650

                Stream size                              : 1.12 MiB (1%)

                Stream size                              : 1 MiB

                Stream size                              : 1.1 MiB

                Stream size                              : 1.12 MiB

                Stream size                              : 1.122 MiB

                Stream size                              : 1.12 MiB (1%)

                Proportion of this stream                : 0.00860

                Source stream size                       : 1178165

                Source stream size                       : 1.12 MiB (1%)

                Source stream size                       : 1 MiB

                Source stream size                       : 1.1 MiB

                Source stream size                       : 1.12 MiB

                Source stream size                       : 1.124 MiB

                Source stream size                       : 1.12 MiB (1%)

                Source_StreamSize_Proportion             : 0.00861

                Language                                 : en

                Language                                 : English

                Language                                 : English

                Language                                 : en

                Language                                 : eng

                Language                                 : en

                Encoded date                             : UTC 2013-10-16 18:44:13

                Tagged date                              : UTC 2013-10-16 18:44:13

                • 5. Re: MP4 (h.264) changes in CC from CS6
                  thnord Adobe Employee

                  Ok, good to know it is just this single file. That helps narrow it down a bit and make me wonder if we shouldn't look at the source file(s) as well. You mentioned it was ProRes, correct? Are you coming from a single file or a Premiere Pro project with ProRes sources? I'm leaning towards there being a problem in the source material we are having a problem with and end up handling it poorly.

                   

                  What if you convert the source to an intermediary format (just as a test) then to the Roku-compatible file? Does that get around the issue? I know it's a pain to have to go through that extra step, but that might help us narrow down what is going on here.

                  • 6. Re: MP4 (h.264) changes in CC from CS6
                    Nick Spiropoulos Community Member

                    As senior editor for Cortina Productions I've instituted a practice of exporting from Premiere Pro production quality export files for all stages of a project. The final "Online" master files are usually ProRes HQ or ProRes 4444, sometimes high bit depth TGA or PNG image sequences.

                     

                    All three acts of this exhibit's film were first output to ProRes 4444. These production master files are then further encoded to delivery files for use on-site, in this case they are MP4 at 24 Mbps. All three ProRes 4444 production masters were made by Premiere CC.

                     

                    Act 1 and Act 2's ProRes 4444 master exports were encoded to MP4 using CC AME and work perfectly. The master export file from Premiere for Act three was encoded through both CS6 AME and CC AME and only the CS6 AME MP4 encode works. The source file for both encodes of Act 3 are identical. Knowing this, do you still want me to process to an intermediate?

                     

                    Our hardware integrator for this project experienced the problem on two different XD1030s. I will ask if we have one in-house we can pull for further testing...

                    • 7. Re: MP4 (h.264) changes in CC from CS6
                      thnord Adobe Employee

                      Ok, an intermediate file probably won't be much help then. Could you provide me with the bad file? I will log a bug on it and let our developers take a look. It may also be helpful to provide a known good file. It isn't necessary to log a bug, but might save time if they end up asking for an example of one that works as we don't have this particular device in-house.

                      • 8. Re: MP4 (h.264) changes in CC from CS6
                        Nick Spiropoulos Community Member

                        These files must remain private. TNord, it would be great if you could provide me with info for a secure file server for uploading. Total data set is under 1/2 GB.

                        • 9. Re: MP4 (h.264) changes in CC from CS6
                          fisk303 Community Member

                          Just wondering if this was resolved?

                          I am getting similar issues all day, and taking a few brightsign's home to test.

                           

                          I might first try roll back to cs6 this evening.

                          Gulp show opens tomorrow!

                          • 10. Re: MP4 (h.264) changes in CC from CS6
                            Nick Spiropoulos Community Member

                            I'm having better luck by changing the MP4 profile to baseline (formerly Main).