1 Reply Latest reply on Oct 22, 2013 2:30 AM by sjpt

    Connection Error: Digital editions could no connect to the activation server.

    apoptoaster

      My question has to do with adobe digital editions. When I try to authorize my computer, it says "Connection Error: Digital editions could no connect to the activation server. Please make sure you are connected to the Internet." I have tried reinstalling ADE 2.01, installing an earlier version (1.72) of ADE, and turning off my firewall, but nothing has worked. Those are the only suggestions I've found on the forum, and none of them have worked. Thanks for your help!

        • 1. Re: Connection Error: Digital editions could no connect to the activation server.
          sjpt Level 4

          The only other suggestion I can think of now is to remove any existing registration with ctrl-shift-D (cmd-shift-D if on Mac), restart ADE, and then try again to register.

          Not at all sure this will help, but as I mention below the error messages thrown up by incorrect registration vary from case to case and are often misleading.

           

          ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0