24 Replies Latest reply: Feb 17, 2014 3:42 AM by Carl Sun RSS

    Adobe Extension Manager CC frozen

    samuherek Community Member



      I have been having some serious problems with the Adobe Extension Manager.


      I while ago, I updated from Photoshop CS6 to Adobe Creative Cloud and when I saw my Photshop extensions were not installed in Photshop CC, I launched the Extension Manager CC and was trying to install them to get the extensions in Photoshop.


      What happened was, the Extension Manager froze somewhere in the middle of the isntallation and wasn't doing anything for more than 8 hours when I was installing the first extension. The Extension Manager wasn't reacting at all so I had to kill it, and ever since I open it up again the Extension Manager can't load and it gets stuck with the working-clock icon (see the attached image).


      After I restart the computer I can open up the manager, however, when I try to install any extension again, it gets frozen again in the middle of the installation and I have to forse quit the app again. I uninstalled it and installed it again, but no change.


      The Extension manager was running smoothly on CS 6 but I had no luck with the CC. What is intersting though is when I install extensions not through the Extension Manager as "Subtle Patterns" it's showing in Photoshop and there are no problems with it.


      I'm running on Mac OS X 10.8.5


      Hope to get some help because I would really need those exptensions. Thank you.





      Screen Shot 2013-10-22 at 12.28.07 PM.png