3 Replies Latest reply: Oct 23, 2013 1:48 AM by TrickNick35 RSS

    Can't access Adobe After Effects CC - being asked for serial number

    TrickNick35

      Hi there,

       

      I've just spent an hour on a very slow customer chat box, and then it cut off.

       

      The guy gave me one suggestion: delete the database file from AppData > Local > Adobe > OOBE

       

      It didn't work.

       

      So, I'm not sure what to do. I can't access my product as it keeps asking for a serial number, but I'm on CC so I don't have one, as far as I know.

       

      Very frustrating.

       

      I appreciate any help you could provide.