4 Replies Latest reply on Oct 23, 2013 10:43 AM by Jeffrey Tranberry

    How can I change my email address if I can't log in?

    RobSt

      Hi,

       

      I have a valid Adobe account and password.  (Not this one - I had to set up a dummy account just to get this far!)

       

      When I try to log in, it appears the Account name and password are accepted, but the site says I have to reset my password using instructions emailed to me.

       

      Problem: the email address to which the instructions have been sent is old and dead.

       

      I can't log in until I get the email,

      but I can't get the email until I update my email address

      but I can't correct my email address until I can log in.

       

      Can anyone help me with the catch-22 situation?

       

      I tried Chat, and was told someone would get back to me in around 3 days, and that was over a week ago.

       

      Thanks,

      Rob