I am running CS6 on a Macbook Pro. Photoshop cannot read camera raw files from my new Canon 6D. I went through the update process and as expected I needed a newer version of ACR. I completed the update process but with errors. Camera Raw was not updated. I was advised to try again. However, when I attempt to go through the update process again I am told that all apps are up to date. How can I complete/fix this update?
This is really unfortunate that you are facing issues with ACR updates.
Please verify the current version of ACR on your system.
Also provide us with the following logs.
You can find them at:
ACR Installer logs
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
You can zip all the files together and send us through mail. This would help us in finding the root cause.
We can setup a connect session for resolving the issue, What time frame would suit you for connect session? Do let me know accordingly I would send you the request.
Appreciate your help. Apologize for the inconvenience.