Download the following files by right clicking and selecting "Save target as":
Save ALL files to your downloads folder - DO NOT run anything yet.
Reboot your system.
BEFORE opening anything else, run the UNINSTALLER from your downoads folder.
Next run the Flash Player for ActiveX installer, and lastly, if you use any other browser, run the Flash Player Plug-in installer.
If IE stil gives you trouble, see:Enabling Flash Player in Internet Explorer
Thank you for your advice, but unfortunately nothing seems to be working. I did all as you advised. I have checked everything re IE, I have actually installed the Flash player plug-in as I do have google chrome, but DO NOT USE IT as my default browser. When attempting to install 11.9 I get error messages. They being:-
"Activex could not be registered" and "I do not have administrative privilege".An earlier error message was "Already running". But I am the only person allowed to access my computer under the name of JP Sheridan...i.e. I AM the administrator. So I am at a loss as to what to do next.