22 Replies Latest reply on Jul 31, 2014 12:11 PM by SG...

    Videos in PSCC don't load on 32-bit Win OS

    judeeG

      I get an error message in PS CC whn I try to open videos that I can't do so in my version of windows. I have no idea why since I am able to open the same videos in PS CS6.

      Any suggestions?

        • 1. Re: Videos in PSCC
          Jeffrey Tranberry Adobe Employee

          Can you post a screen shot of the exact error?

          • 2. Re: Videos in PSCC
            judeeG Level 1

            Here is the message.

             

            Video.jpg

            As i said, the same version of Windows and the same system open the videos in PS CS6.

            • 3. Re: Videos in PSCC
              judeeG Level 1

              Hello? Anyone there?

              • 4. Re: Videos in PSCC
                Trevor.Dennis Adobe Community Professional (Moderator)

                That is so nonsensical as to be more of a glitch than an actual issue.  Have you tried restarting the computer?  If that does not, try the usual trick of deleting the CC preferences (Shift Alt Ctrl o **** Opt Cmd imediately after restating Photoshop CC)

                 

                If you still have problems after that, we can dig deeper, but just in case, is this one particular video format, or have you tried various formats?  Where was the video sourced from?

                • 5. Re: Videos in PSCC
                  judeeG Level 1

                  As to restarting my computer, I do so every day. I shut down at the end of the day and boot up every morning.

                   

                  I tried deleting the preferences in CC to no avail. Same error message.

                   

                  The video was sourced from a class I am taking on lynda.com, and they are .mov formats. I have not tried any others a.) because I do not have any others and b.) because I am just trying to learn about video in Photoshop.

                   

                  It may be nonsensical, but it does not seem to be a glitch. It does seem to be a real problem.

                  • 6. Re: Videos in PSCC
                    Jeff Arola Adobe Community Professional

                    Are you running a 32 bit version of windows and which version?

                    • 7. Re: Videos in PSCC
                      judeeG Level 1

                      I am running Winows 7 Pro and it is 32 bit.

                       

                      The videos still load and are useable in PS CS6 with that version.

                      • 8. Re: Videos in PSCC
                        Trevor.Dennis Adobe Community Professional (Moderator)

                        With a 32bit OS you are going to be short on memory.  Very short on memory for video.  I wonder if CC is more of a memory hog for video?  It's the sort of thing someone like Chris Cox is going to have the answer to.

                         

                        What are your scratch disk options?

                        • 9. Re: Videos in PSCC
                          Jeff Arola Adobe Community Professional

                          I'm wondering if maybe video isn't supported in photoshop cc on the 32 bit version of windows.

                           

                          Unfortunatly i can't seem to find any adobe documentation on it.

                          • 10. Re: Videos in PSCC
                            judeeG Level 1

                            My scratch disk options are:

                            G: 559GB

                            F:  303GB

                            E:  254GB

                            D:  245GB

                             

                            And how on earth do I ask Chris Cox? Or can you?

                            Or can someone?

                            • 11. Re: Videos in PSCC
                              Trevor.Dennis Adobe Community Professional (Moderator)

                              Chris is a Photoshop Development engineer who frequents this forum, and would know what restrictions might affect the 32 bit version of CC with regards to video.  He will wade in if he has something to say.  But Jeffery is also as clever as a laboratory of rocket scientists, and has already contributed to this thread.

                               

                              Out of interest, I have set my 32bit CC preferences to use 2.5Gb RAM in preferences, and succesfully opened several video tracks including 1080 H.264.  I have also disabled Use Graphics processor in Preferences and still been able to open and play several video tracks.   Can you try video from another source?

                               

                              It might be useful to check your Preferences > Perfomance tab?  How much RAM is Photoshop set to use?

                              • 12. Re: Videos in PSCC
                                judeeG Level 1

                                As I said, I don't have any other videos, only the ones from the class.

                                I am using 1.5GB of RAM. I have gone through the Preference settings, but same error message.

                                In the past I have run into a situation where I run out of memory, usually when the file gets too big and I have been at it too long. Then my error message is for lack of memory, not unable to do something because of my version of Windows.

                                Your ability to open videos in 32 bit means that isn't the problem. If I had a free wall around here, I would beat my head against it. Not that that would help, but I'd have an excuse for the headache.

                                • 13. Re: Videos in PSCC
                                  Jeffrey Tranberry Adobe Employee

                                  That is strange that works in CS6 and not CC. It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

                                   

                                  http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do_i_share_my_system_i nformation

                                  • 14. Re: Videos in PSCC
                                    Meredith Payne Stotzner Adobe Employee

                                    Video support for 32-bit Windows systems and for OSX 10.6 were discontinued in Photoshop CC.

                                     

                                    Unfortunately, that was not a well-documented change.

                                    I'm very sorry for the effort you and others put into trying to make this work.

                                    We are taking steps now to make information easier to find.

                                     

                                    Thanks for your patience,

                                    Meredith

                                    • 15. Re: Videos in PSCC
                                      judeeG Level 1

                                      Now I am thoroughly confused. If video support was discontinued in 32 bit windows and OSX 10.6, how come Trevor.Dennis was able to open several videos in his 32 bit version of CC just yesterday?

                                      And why on earth would you discontinue it? There are many nice new features in CC, but it is turning into a mistake.

                                      Also I find it interesting that no one was informed of this change. They are trying to help me solve a problem, including Jeffrey Tranberry, but all were kept in the dark.

                                      • 16. Re: Videos in PSCC
                                        judeeG Level 1

                                        I couldn't find a bug report.

                                         

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                                        Required plug-ins:

                                         

                                           3D Studio 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                                           Accented Edges 14.1.2

                                           Adaptive Wide Angle 14.1.2

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                                           Note Paper 14.1.2

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                                           Poster Edges 14.1.2

                                           Radial Blur 14.1.2

                                           Radiance 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                                           Range 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

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                                           Reticulation 14.1.2

                                           Ripple 14.1.2

                                           Rough Pastels 14.1.2

                                           Save for Web 14.1.2

                                           ScriptingSupport 14.1.2

                                           Shake Reduction 14.1.2

                                           Shear 14.1.2

                                           Skewness 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                                           Smart Blur 14.1.2

                                           Smudge Stick 14.1.2

                                           Solarize 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

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                                           Spherize 14.1.2

                                           Sponge 14.1.2

                                           Sprayed Strokes 14.1.2

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                                           Stamp 14.1.2

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                                           Summation 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

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                                           Texturizer 14.1.2

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                                           Twirl 14.1.2

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                                           Vanishing Point 14.1.2

                                           Variance 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                                           Variations 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

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                                           Wind 14.1.2

                                           Wireless Bitmap 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                                           ZigZag 14.1.2

                                         

                                        Optional and third party plug-ins:

                                         

                                           Camera Raw 8.2

                                           Camera Raw Filter 8.2

                                           Perfect Effects 4 4.0.1

                                           Perfect Effects 4 Filter 4.0.1

                                           Perfect Effects 4 Smart Filter 4.0.1

                                           Perfect Resize 7.5 7.5.1

                                           Perfect Resize 7.5 Engine Automation 7.5.1

                                           Perfect Resize 7.5 Engine Filter 7.5.1

                                           Perfect Resize 7.5 Filter 7.5.1

                                           Perfect Resize Format 7.5.1

                                           Topaz Clarity 10.0

                                           VueScan 1.0.00

                                        Plug-ins that failed to load: NONE

                                        Flash:

                                           onOne

                                           Mini Bridge

                                           Adobe Exchange

                                           Kuler

                                        Installed TWAIN devices: NONE

                                        • 17. Re: Videos in PSCC
                                          Trevor.Dennis Adobe Community Professional (Moderator)

                                          judeeG wrote:

                                           

                                          Now I am thoroughly confused. If video support was discontinued in 32 bit windows and OSX 10.6, how come Trevor.Dennis was able to open several videos in his 32 bit version of CC just yesterday?

                                          And why on earth would you discontinue it? There are many nice new features in CC, but it is turning into a mistake.

                                          Also I find it interesting that no one was informed of this change. They are trying to help me solve a problem, including Jeffrey Tranberry, but all were kept in the dark.

                                           

                                          I have a 64bit system with 32Gb RAM, but Photoshop installs both 32 and 64bit versions on 64bit systems since CS6 (I think).  I was able to open and run video in the 32bit version of Photoshop, but it was running on a 64bit system.   You are severely limited with a 32bit system, like only being able to use 3.5Gb RAM. as per the information here

                                           

                                          http://helpx.adobe.com/photoshop/kb/64-bit-os-benefits-limitations.html

                                          1 person found this helpful
                                          • 18. Re: Videos in PSCC
                                            Jeffrey Tranberry Adobe Employee

                                            Hi Trevor,

                                             

                                            Thats correct. The helper applications for video playback/transcoding are 64-bit only and require a 64bit OS and hardware to run. (Premiere Pro, After Effects, etc all require 64-bit for similar reasons)

                                            • 19. Re: Videos in PSCC
                                              Meredith Payne Stotzner Adobe Employee

                                              judeeG wrote:

                                               

                                              ...

                                               

                                              Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x32

                                              Operating System: Windows 7 32-bit

                                              Version: 6.1

                                              System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE I

                                               

                                              How to find if you have 32-bit/64-bit PS or OS in [Photoshop: Help > System Info] results:

                                              • the first line gives the Photoshop version that is running. It will be either x32 or x64.
                                              • the second line gives the operating system. For Windows they are either 32-bit or 64-bit.

                                               

                                              64-bit Operating Systems automatically install both the x32 and x64 bit versions of Photoshop, as Treveor mentioned. A person on a Windows 64-bit Operating System may want to use the 32-bit version to access older 32-bit only plug-ins and drivers. (Mac users do not have this option.)

                                              1 person found this helpful
                                              • 20. Re: Videos in PSCC
                                                judeeG Level 1

                                                It seems there is no help on this. Photoshop CC, according to you, is now a broken program. Instead of fixing it, you may, someday, document it for someone to be able to find if persistent enough. I will ask again, why did you break it?

                                                Tell me, what other bits and pieces of the program have you broken? What other programs have you broken? How long before nothing works in 32 bit because Adobe thinks we should all be on 64 bit machines? I have a perfectly good computer, not very old and I cannot afford to dump it for some 64 bit computer that most of my programs will not work on. (There are programs other than Adobe's.)

                                                I am paying for these programs, and they do not come cheap. You really have no right to break the program. You do have the right to fix what you have broken.

                                                • 21. Re: Videos in PSCC
                                                  Jeff Arola Adobe Community Professional
                                                  Meredith Payne Stotzner,

                                                   

                                                  Does this still apply for photoshop cc 2014?

                                                  • 22. Re: Videos in PSCC
                                                    SG... Adobe Employee

                                                    Hi,

                                                     

                                                    Yes, still applies.

                                                     

                                                    regards,

                                                    steve