I am assuming that your Premiere Elements 12 tryout is running on Windows 7 or 8 64 bit computer.
As per SG FAQ, please first verify that your video card driver is up to date according to the web site of the manufacturer of the video card.
But, I would ask you and SG to beware of his directions to the BadDrivers.txt file for Premiere Elements 12 on Windows 7 and 8 64 bit.
Deleting that file has saved many whose video card driver was up to date and the error message persisted. But, he has not updated that FAQ for the Premiere Elements 12 location for that BadDrivers.txt file.
Now about the location...for versions earlier than 12, the location was (demo'd for 11)
Local Disc C
and in the 11 Folder was the BadDrivers.txt file that you deleted.
But for version 12, it seems to be
Local Disc C
and in the Premiere Elements Folder is the BadDrivers.txt file you delete. It is there as a single file among some folders (in my case, all the other versions of Premiere Elements that I have installed on this same Windows 7 64 bit computer)..
Please let us know the outcome.
Thanks for your reply, but despite deleting baddriver text file, message appear again, file is recreated as mentionned, but problem is not solved..... software remain blocked...
I am using windows 7
Thanks for your support
What is the name of your video card?
99.999% of the time that BadDrivers.txt file has been the answer to this type of situation. But, please read the rationale behind this deletion for when it works and does not work.
Please see post 10 for the Dakskha123 explanation. Although this started with version 9, the discussion remains applicable to versions of Premiere Elements later than 9.
Have you tried to uninstall and reinstall the video card driver? But, let us see what video card you have.
>all drivers seems to be updated
FYI - Windows Update is NOT always accurate on graphics adapter updates... you have to go directly to the AMD/ATI or nVidia web sites for your model card
nVidia Driver Updates http://www.nvidia.com/Download/index.aspx?lang=en-us
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool