Do these things in this order:
1. Make sure that you've activated your Creative Cloud software (i.e., you're not using a trial version).
2. Use the Creative Cloud application to check to see if you have any updates pending for other applications. If so, install them.
3. Restart your computer.
4. Try installing the After Effects CC (12.0.1) update again.
If that still fails, then...
5. Uninstall After Effects CC (12.0).
6. Reinstall After Effects CC (12.0).
7. Try installing the After Effects CC (12.0.1) update again.
I've followed all the steps above but the patch still fails with the same error.
An interesting phrase in the error message is "Updates have been suppressed by the Administrator"
I'm aware Mavericks has introduced security settings for apps - by default it's set to allow apps from Mac App Store and identified developers. I've changed that to "anywhere" but the patch still fails.
This fix was promised to be ready for the release of Mavericks, and in good faith I upgraded believing Adobe had fixed their product - now I have a broken product, so any help is much appreciated. As a Creative Cloud customer can I perhaps download After Effects CS6 which has a working version?
> As a Creative Cloud customer can I perhaps download After Effects CS6
Of course. After Effects CS6 is available for download for Creative Cloud customers. Just go to the download page for Creative Cloud applications, click After Effects, and choose CS6.
If you need additional help with installing this update, contact Adobe Technical Support:
> An interesting phrase in the error message is "Updates have been suppressed by the Administrator"
That sounds like something that you need to work out with your IT folks.
Hey Todd, actually it turns out that this odd phrase held the answer. I haven't *got* any IT folks, I'm a freelancer working on one laptop so I was struck by the phrase and the word "suppressed..."
I googled the phrase and found this page:
and followed this advice:----------------------------------------Problem solved:
I found the problem is due to AAME installing a pref file which DISABLES updates from working in CS products. TheAdobeUpdaterAdminPrefs.dat file. This is quite a pain and
someone installing Adobe CS with AAME may not be aware that this file is being installed, making it very confusing for administrators.
The solution is to delete or rename the <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
Then I ran the patch and it has worked!
So it looks like the problem pre-dates Mavericks, but meantime I’m grateful for your help and maybe the info above can help others too.
Glad you found that.
Who installed your software using AAMEE? That's enterprise application management software.
Thanks Todd, this worked for me. Not sure if I was being over-cautious, but I made sure to:
- Select the option to delete preferences when running the uninstaller
- Rebooted after uninstalling and then rebooted again after re-installing AE
I realized only later that I ran the patch (successfully) before having launched the reinstalled copy of AE for the first time.