My guess is that enhanced security is blocking Active X. If it doesn't give the option to allow that to run, you are snookered.
Is this a real world problem and you have users with that setting? I ask as no one else has reported this.
Not sure but this may only be an issue using skins. Try generating an output without one. Not so pretty but if you are forced to use enhanced security, it may be a solution. Rick Stone will be on the forum later and I believe he will know about this aspect.
See www.grainge.org for RoboHelp and Authoring tips
I am informed that this is a real world problem in that customer sites will be using enhanced security. Also, am generating WebHelp without skins.
Over the course of yesterday, my issue evolved to become more about how I can get the WebHelp to open correctly without customer sites having to add "about:internet" to the list of trusted sites. On further testing yesterday, all I had to do was add about:internet to the list of trusted sites and the WebHelp worked, including the navigation panes. I have been told that adding about:internet to the list of trusted sites was not a good thing to do from a security perspective.
Sorry if this sounds dense, but are you seeing this behavior only when running the content locally from the server or is it happening when the content is viewed via HTTP requests? (Intranet or Internet)
If it's only when the content is being viewed locally, the question I would ask is if that's also how you are expecting the users to view it?
Keep in mind that Mark of the Web is something that should only apply if you are viewing the content locally (as in double-clicking the WebHelp start page from Windows Explorer). It *SHOULDN'T* have any effect on pages served via HTTP requests.
Doesn't sound dense at all. The issue is only happening when running the content locally. We have a server-client architecture, and when the WebHelp is called by the client application, it's accessing the WebHelp from the server, and after some testing today, there is no issue on the client with enhanced security enabled. Users can access the WebHelp from the application on the server, which is where the issue is being experienced.
Am about to test changing the mark of the web to something other than
<!-- saved from url=(0014)about:internet -->
Would be good to know if this could be achieved in RoboHelp 8.
Thanks for the info, Alison
Well, assuming you are determined to leave MOTW enabled, you could run a find and replace operation on the output files and change that line.
If you look, you will see that about:internet is exactly 14 characters long. That is why you see (0014). So you could use some different text there. about:foobear and change the number to (0013).
I might think the simpler approach would be just to turn off MOTW.
I can attest this is happening with Internet Explorer 11 and Firefox 24. It was not pleasant to discover.