Was able to for the last 8 - 10 months then 2 weeks ago it stopped (intermittently). Now when I go to sign I get through the process and can see my signature on the docuemnt but then I get this error "creation of this signature could not be completed" unknown error - support information CSigDict-1938" and cannot save it.
I deleted my signature and re did it but that has not helped. I am running Windows 7
Hello - Im getting similar error. CSigDict-1919. Did you ever get yours fixed? Thanks!!
Support information has a value as long as the product is supported. I believe Adobe ended Acrobat 9 support about a year ago. Even if there is a problem in the product (and the support information usually indicates a problem in the product) it will not be fixed since the support for this product has ended. Upgrade to Acrobat XI, it is so much better for digital signing than 9.