3 Replies Latest reply on May 23, 2016 8:15 PM by free.sk73@gmail.com

    Connection error detected  fulfillment server  previously worked

    LAYDEE

      I am getting the mesage connection error detected.  Digital Editions could not connect to the fulfillment server.  Please make sure you are connected to the internet.    I am able to go on line to try and figure out the problem, but i can't move downloaded library book to ADE.  Why?  Do this regularly w/not many problems.  others are visual c++ runtime library, but book eventually can be loaded onto my Nook.

        • 1. Re: Connection error detected  fulfillment server  previously worked
          sjpt Level 4

          Two possibilities, not sure if either will help but worth a try ...

           

          1) ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

           

          2) ~~~~~~~~~

          There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

           

          Some people have found ADE trying to upgrade automatically. 

          It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

          Probably best to say no if 2.0.x installation asks if you want to migrate your library.

          • 2. Re: Connection error detected  fulfillment server  previously worked
            arminl23211039 Level 1

            I had the same problem. Check if you can open a page with the internet explorer (I used firefox which worked fine for downloading). For some unknown reason internet explorer was offline (after an update?), clicked on connect to internet when it asked, and that was it. All the de-installing and deleting of authorization did not help.

            Armin

            1 person found this helpful
            • 3. Re: Connection error detected  fulfillment server  previously worked
              free.sk73@gmail.com

              I tried.. so I put it all in a file in the adobe clouds from my PC now any special things to get them to my tablet and not spend hours on it

              I dont even get the reason. I had to usd this app?....... control

              Rediculus