6 Replies Latest reply: Oct 25, 2013 6:19 AM by cagiali RSS

    Unable to update credit card info

    cagiali Community Member

      Hello,

       

      I need to update my credit card information for my creative cloud subscription.

       

      I logged into creative cloud and followed the steps described in the Faq.

       

      Under My Products and Services, it shows the following:

      products-and-services.png

       

      once I click on "Manage" I am transfered to the Plan Information page, which is 100% empty:

      plan-info.png

      It loops between those two pages no matter which browser I try.

       

      I have received an email with payment confirmation 4 days ago, but I recently received a new credit card and the old one won't be valid when the next payment is due.

       

      Any suggestions are greatly appreciated. thanks.