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1. Re: After effects won't install from cloud on mavericks
Romsinha Oct 25, 2013 5:04 AM (in response to jcsjohn2)Hi jcsjohn2,
Please refer the kb: http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html.
Regards,
Romit Sinha
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2. Re: After effects won't install from cloud on mavericks
jcsjohn2 Oct 25, 2013 5:13 AM (in response to Romsinha)I have downloaded the patch and tried a few times to run it but keep getting the message " Update Failed this patch is not applicable for you, please check for updates from the help menu in your product. the otion to contact customer support has brought me here
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3. Re: After effects won't install from cloud on mavericks
Romsinha Oct 25, 2013 5:40 AM (in response to jcsjohn2)Please restart your machine and try again.
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4. Re: After effects won't install from cloud on mavericks
Todd_Kopriva Oct 26, 2013 6:57 AM (in response to Romsinha)Be sure that you are signed in and have activated the software—i.e., ensure that you are not running After Effects in free trial mode. The update will not work if you are running the application in trial mode. Sign in to Creative Cloud using any Adobe Creative Cloud application on your computer to activate all Adobe Creative Cloud applications on that computer.
Tip: If you’re not using a trial version, but you’re seeing the message that the update is not applicable, try one of these tips to force the application to be recognized as activated: Sign out of and then back in to Creative Cloud to refresh the activation state. Also, launching the After Effects render engine (not the full After Effects application) can refresh the activation; the render engine doesn’t have the crashing problem that the full unpatched application does. Finally, if neither of these works, uninstalling and then re-installing After Effects CC (12.0) can help.


