2 Replies Latest reply: Oct 29, 2013 3:38 PM by Simon_P1 RSS

    PhotoshopSync1 file - CC syncing error issue

    Simon_P1 Community Member

      I have a file called PhotoshopSync1 that has appeared in the route of my CC storage.

       

      This file will not sync and causes a sync error, I think (see screen caps in link)

      If I send it to the archive, it never arrives and when I go back to files route, it is still there.

      If I delete it from my local CC folder, it just comes  back, I assume downloaded from CC.

       

      I have no synced settings as I removed them hoping that would remove this anomalous file, but to no avail.

       

      Any sugestions/please can somone (staff) explain it or delete it?

       

      Thanks.

       

      Edit: I should mention I have uninstalled and reinstalled the cloud app.

      PC and Windows 8.1 if that might be relevant.

       

       

      https://www.dropbox.com/sh/sli44ga8je00jzb/U0VkhS8VW1/CC%20Problem