7 Replies Latest reply on Oct 28, 2013 8:37 AM by John D 67995437

    Searching in Webhelp produces JavaScript error

    John D 67995437 Level 1

      Our Support got an issue involving JavaScript from a client. Apparently when users attempt to search in webhelp, a JavaScript error is displayed. The Search works fine when accessed on the application server, but not when accessed from client machines.

       

      The JavaScript error is:

       

      Webpage error details

      User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; chromeframe/30.0.1599.69; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Tablet PC 2.0; .NET4.0C; .NET4.0E; InfoPath.3)
      Timestamp: Fri, 25 Oct 2013 20:18:42 UTC


      Message: 'Node' is undefined
      Line: 3012
      Char: 2
      Code: 0
      URI: http://eplcdev/Pages/Universal/Help/whfhost.js{quote}

       

      the Support ticket says further that (the client support tech) "traced all event using Fiddler and found that after step 200 it is going into a loop"

       

      Anybody have any idea about this one?

       

      Thanks,

       

      John