1 Reply Latest reply on Oct 25, 2013 4:43 PM by Genevieve Laroche

    Email Submission Receipt IS not Being Sent

    topgecko

      Hello,

       

      've been using form cetral for years and today, my people who fill out our required company forms are not receiving a submission receipt. Nothing has been changed on our account and this has worked flawlessly for years. Today, not submission receipts are going out and all email address to my people have been confirmed as corectly being entered.

       

      Anyone who can help would be appreciated.

       

      Robert

        • 1. Re: Email Submission Receipt IS not Being Sent
          Genevieve Laroche Adobe Employee

          Can you please send me some of the email addresses of your fillers who didn't get their email receipt. At time frame of when they submitted the data would also help to figure out the issue. Also can you please send me the link of your fillable form. Please send this information to glaroche@adobe.com.

           

          Can you confirm that you did receive the data but only the receipt didn't get received?

          Do you have email notification turned on too? If so, did you receive the notifications?

           

          Thanks

          Gen