12 Replies Latest reply: Oct 28, 2013 9:34 AM by Todd_Kopriva Branched from an earlier discussion. Branched to a new discussion. RSS

    update not applicable

    Drabula Community Member

      I have my macbook pro Retina newly with OS X malverick and cannot install the affte effects it continues going out for me the message of is not compatible I firstly tape-worm the update of mac, then install after and I cannot activate it

        • 1. Re: update not applicable
          Todd_Kopriva Adobe Employee

          Are you using a free trial version of After Effects CC (12.0)?

           

          This update will only work if you are signed in, using an activated version of After Effects CC (12.0), as explained here:

          http://adobe.ly/AE_CC_1201_Mavericks

           

          "Be sure that you are signed in and have activated the software—i.e., ensure that you are not running After Effects in free trial mode. The update will not work if you are running the application in trial mode. Sign in to Creative Cloud using any Adobe Creative Cloud application on your computer to activate all Adobe Creative Cloud applications on that computer."

          • 2. Re: update not applicable
            Drabula Community Member

            I have my new macbook pro retina it is OS X Malverick  and buy affter efects of credit lower it for the cloud but I cannot install it because he says mistake to me, lower the patch, it indicates me that this patch is not applicable to you. That I can do in my case, I need urgently

             

            Therefore buy it but I cannot initiate it to stick the patch, cannot register it and from the cloud it lowers me and I stay of this form without activation.

             

             

            PD; already it was possessing the update of OS X malverick and then buy after effects. because of it I cannot stick the patch.

            • 3. Re: update not applicable
              Todd_Kopriva Adobe Employee

              If you’re not using a trial version, but you’re seeing the message that the update is not applicable, try one of these tips to force the application to be recognized as activated: Sign out of and then back in to Creative Cloud to refresh the activation state. Also, launching the After Effects render engine (not the full After Effects application) can refresh the activation; the render engine doesn’t have the crashing problem that the full unpatched application does. Finally, if neither of these works, uninstalling and then re-installing After Effects CC (12.0) can help.

              • 4. Re: update not applicable
                RAV1995 Community Member

                Dear Todd,

                 

                I have tried all of your tips. And also own a macbook pro retina. I have the exact same problem as Drabula, and also a few co-workers are experiencing the same problem. Also when I go to the Creative Cloud application and try to search for a update for After effects CC it says it's up to date. Is there anything I can do to fix this problem fast? I am currently not located at home and cannot access my iMac so I'm pretty stuck with my project that's due tuesday...

                 

                Please! Help me!

                • 5. Re: update not applicable
                  Drabula Community Member

                  Hi Todd:

                   

                  I will clarify the problem that i have, a friend of mine is writing this message in better english.

                   

                  1. I upadated my osx mountain lion, to the latest version, mavericks. then:
                  2. I bought a copy of Adobe After Effects CC, through a monthly plan.
                  3. I Downloaded the copy of AE CC through Adobe Creative Cloud Application.
                  4. It installed the apllication without errors.
                  5. But when i open the Adobe AE CC, it says that the version is not compatible with my current operative system
                  6. I followed your instructions on installing the update patch metioned above.
                  7. But the patch, says that its incompatible with the current operative system, and it crashes.

                   

                  What coud be wrong?

                  • 6. Re: update not applicable
                    Todd_Kopriva Adobe Employee

                    > Also when I go to the Creative Cloud application and try to search for a update for After effects CC it says it's up to date.

                     

                    This update is only available as a manual download (not through the automatic Creative Cloud update mechanism).

                     

                    > I am currently not located at home and cannot access my iMac so I'm pretty stuck with my project that's due tuesday...

                    Why would you update to a new operating system in the middle of a project that's due soon?

                    • 7. Re: update not applicable
                      Drabula Community Member

                      One last detail, im using the software in Latin American Spanish

                      • 8. Re: update not applicable
                        RAV1995 Community Member

                        I ran the automatic updater and didn't pay attention, I didn't notice it was installing Mavericks. But why is the download only available manually? Why not through the handy Creative Cloud application?

                        • 9. Re: update not applicable
                          Todd_Kopriva Adobe Employee

                          The After Effects CC (12.1) update, due out this week, will be available through the Creative Cloud application. It also adds compatibility for Mavericks, along with many other changes. This update will work for the trial version, too. Details: http://adobe.ly/AE_CC_12dot1_details

                           

                          The After Effects CC (12.0.1) update was a rapidly released update to do nothing but fix a single crash on Mavericks. There was no point in releasing this fix for all users of After Effects, since it was just a one-week stop-gap for one version of one operating system. This rapid release was necessary because we did not get adequate warning about when Mavericks was being released.

                          • 10. Re: update not applicable
                            RAV1995 Community Member

                            Do you know the exact date of the release since it's 28 october now. Great thanks so far though.

                            • 11. Re: update not applicable
                              Drabula Community Member

                              When the definitive version will be and not a patch ?

                               

                              I have tried everything human possible mind and only I have this report and my adobe bought by the cloud does not start

                               

                               

                              Process:         After Effects [766]

                              Path:            /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects

                              Identifier:      com.adobe.AfterEffects

                              Version:         12.0 (12.0)

                              Code Type:       X86-64 (Native)

                              Parent Process:  ??? [1]

                              Responsible:     After Effects [766]

                              User ID:         501

                              Date/Time:       2013-10-28 10:28:31.789 -0300

                              OS Version:      Mac OS X 10.9 (13A603)

                              Report Version:  11

                              Anonymous UUID:  9432A45A-D29A-A0AF-E1F5-0DA86F518802

                              Sleep/Wake UUID: D5B72D4A-313B-4B4B-80CB-D3E40ABF2844

                              Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                              Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

                              Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000000f

                              • 12. Re: update not applicable
                                Todd_Kopriva Adobe Employee

                                As we have said before, After Effects CC (12.1) will be released in October:

                                http://adobe.ly/AE_CC_12dot1_details