1 Reply Latest reply on Oct 26, 2013 1:00 AM by Chris Cox

    Photoshop CC Crashes on launch with Mavericks

    pixeltech Level 1

      I have two Macs, a late 2012 MacBook Pro and a 2009 iMac, both installed with Creative Cloud and running Mavericks. The MBP is doing great. No issues whatsoever, and it is my main machine these days.

       

      However, Photoshop CC is crashing on launch on the iMac every time. I can't use it at all there. Here is the top of the crash log, leaving off everything from "Binary Images:" on...

       

       

       

      Process:         Adobe Photoshop CC [2380]

      Path:            /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC

      Identifier:      com.adobe.Photoshop

      Version:         14.1.2 (14.1.2.427)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [168]

      Responsible:     Adobe Photoshop CC [2380]

      User ID:         501

       

       

      Date/Time:       2013-10-26 00:37:00.983 -0700

      OS Version:      Mac OS X 10.9 (13A603)

      Report Version:  11

      Anonymous UUID:  DED9973F-A857-10A5-E2B2-791EF071085E

       

       

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_BREAKPOINT (SIGTRAP)

      Exception Codes: 0x0000000000000002, 0x0000000000000000

       

       

      Dyld Error Message:

        Symbol not found: _pow

        Referenced from: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC

        Expected in: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/../Frameworks/PatchMatch.framework/Versions/A/PatchMatch

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   dyld                                    0x00007fff688d609d dyld_fatal_error + 1

      1   dyld                                    0x00007fff688d8df6 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 171

      2   libdyld.dylib                           0x00007fff92fcd31d dyld_stub_binder_ + 13

      3   ???                                     0x0000000103bb6030 0 + 4357578800

      4   com.adobe.Photoshop                     0x00000001011ab851 0x100000000 + 18528337

      5   com.adobe.Photoshop                     0x00000001000df0a6 0x100000000 + 913574

      6   com.adobe.Photoshop                     0x00000001000f13e6 0x100000000 + 988134

      7   com.adobe.Photoshop                     0x00000001011b32ee 0x100000000 + 18559726

      8   com.adobe.Photoshop                     0x00000001011efd6f 0x100000000 + 18808175

      9   com.adobe.Photoshop                     0x00000001016d657f 0x100000000 + 23946623

      10  com.adobe.Photoshop                     0x00000001007ed88a 0x100000000 + 8312970

      11  com.adobe.Photoshop                     0x000000010089a425 0x100000000 + 9020453

      12  com.adobe.Photoshop                     0x00000001002d45b6 0x100000000 + 2966966

      13  com.adobe.Photoshop                     0x00000001002d49b9 0x100000000 + 2967993

      14  com.adobe.Photoshop                     0x0000000100002a34 0x100000000 + 10804

       

       

      Thread 1:

      0   libsystem_kernel.dylib                  0x00007fff9aaa4e6a __workq_kernreturn + 10

      1   libsystem_pthread.dylib                 0x00007fff92513f08 _pthread_wqthread + 330

      2   libsystem_pthread.dylib                 0x00007fff92516fb9 start_wqthread + 13

       

       

      Thread 2:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib                  0x00007fff9aaa5662 kevent64 + 10

      1   libdispatch.dylib                       0x00007fff9514843d _dispatch_mgr_invoke + 239

      2   libdispatch.dylib                       0x00007fff95148152 _dispatch_mgr_thread + 52

       

       

      Thread 3:

      0   libsystem_kernel.dylib                  0x00007fff9aaa4e6a __workq_kernreturn + 10

      1   libsystem_pthread.dylib                 0x00007fff92513f08 _pthread_wqthread + 330

      2   libsystem_pthread.dylib                 0x00007fff92516fb9 start_wqthread + 13

       

       

      Thread 4:

      0   libsystem_kernel.dylib                  0x00007fff9aaa4e6a __workq_kernreturn + 10

      1   libsystem_pthread.dylib                 0x00007fff92513f08 _pthread_wqthread + 330

      2   libsystem_pthread.dylib                 0x00007fff92516fb9 start_wqthread + 13

       

       

      Thread 5:: MPSupport Worker

      0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10

      1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727

      2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619

      3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291

      4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508

      5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138

      6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137

      7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13

       

       

      Thread 6:: MPSupport Worker

      0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10

      1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727

      2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619

      3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291

      4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508

      5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138

      6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137

      7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13

       

       

      Thread 7:: MPSupport Worker

      0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10

      1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727

      2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619

      3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291

      4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508

      5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138

      6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137

      7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13

       

       

      Thread 8:: MPSupport Worker

      0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10

      1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727

      2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619

      3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291

      4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508

      5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138

      6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137

      7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13

       

       

      Thread 9:: MPSupport Worker

      0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10

      1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727

      2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619

      3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291

      4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508

      5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138

      6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137

      7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13

       

       

      Thread 10:: MPSupport Worker

      0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10

      1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727

      2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619

      3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291

      4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508

      5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138

      6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137

      7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13

       

       

      Thread 11:: MPSupport Worker

      0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10

      1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727

      2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619

      3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291

      4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508

      5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138

      6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137

      7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13

       

       

      Thread 0 crashed with X86 Thread State (64-bit):

        rax: 0x00007fff6890adb0  rbx: 0x000000011438ea60  rcx: 0x0000000000000000  rdx: 0x0000000000000000

        rdi: 0x00007fff6890af20  rsi: 0x0000000000000000  rbp: 0x00007fff5fbff1c0  rsp: 0x00007fff5fbff1a8

         r8: 0x00007fff688f5b4c   r9: 0x0000000000000000  r10: 0x00007fff688f8ce6  r11: 0x00007fff6890af20

        r12: 0x0000000114379c00  r13: 0x000000011437f400  r14: 0x00007fff6890af20  r15: 0x00000001143752e0

        rip: 0x00007fff688d609d  rfl: 0x0000000000000246  cr2: 0x000000010f6ef000

       

      Logical CPU:     4

      Error Code:      0x00000000

      Trap Number:     3