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1. Re: Premiere Pro CS6 with Mavericks Crash
russellalboroto Oct 26, 2013 9:58 AM (in response to travissee)Yeah, I'm getting the same problem. The program opens up fine but when I open up any media in the 'Media Browser' I get the beach ball and it never goes away. I've had no issues until I upgraded to Mavericks. I really need an update quick because this project needs to be done today.
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2. Re: Premiere Pro CS6 with Mavericks Crash
travissee Oct 26, 2013 11:02 AM (in response to russellalboroto)I'm in the same situation mine project has to be done tomorrow. I hope someone can help. I really don't want to wipe my had and reinstall mountain lion. Don't have the time but may have to.
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3. Re: Premiere Pro CS6 with Mavericks Crash
russellalboroto Oct 28, 2013 7:44 AM (in response to travissee)FYI for Adobe: It only crashes when the folder has a lot of video files. Folders with not a lot of files work fine. This has never happened before the Mavericks update.
PS - I hope you're listening Adobe.
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4. Re: Premiere Pro CS6 with Mavericks Crash
John T Smith Oct 28, 2013 8:59 AM (in response to russellalboroto)Many other discussions of this... including one that MAY have a solution http://forums.adobe.com/thread/1322977
>PS - I hope you're listening Adobe
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform to file a bug report
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5. Re: Premiere Pro CS6 with Mavericks Crash
travissee Nov 5, 2013 11:55 AM (in response to John T Smith)To continue with my projects I wiped my hd and recovered back to mountain lion and everything is working fine again. The problem for cs6 is not the same as cc. Wish someone from Adobe would help. Guess I'll just keep working with mountain lion.
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6. Re: Premiere Pro CS6 with Mavericks Crash
russellalboroto Nov 8, 2013 12:58 PM (in response to travissee)I'm really suprised that Adobe hasn't come out with a fix yet. This makes me sad
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7. Re: Premiere Pro CS6 with Mavericks Crash
John T Smith Nov 8, 2013 1:05 PM (in response to russellalboroto)This is in the EncoreCS6 FAQ http://www.adobe.com/products/encore/faq.html but I think it also applies to PProCS6
What platforms are supported for Encore CS6?
Encore CS6 is supported on Microsoft® Windows® 7 with Service Pack 1 (64 bit) and Mac OS X v10.6.8 or v10.7. Please note that Encore CS6 support for future operating system updates or new hardware platforms will not be provided.
Do not expect Adobe to provide a "fix" to make CS6 work on Mavericks
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8. Re: Premiere Pro CS6 with Mavericks Crash
xxchamtman07 Nov 11, 2013 9:42 AM (in response to John T Smith)Hello guys, I've been experiencing the same issue. Try updating your "Red Giant Link" software. I just did and everything works fine now. Hope this works for you guys too!
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9. Re: Premiere Pro CS6 with Mavericks Crash
andyb2910 Nov 12, 2013 3:47 AM (in response to xxchamtman07)I've just done this and its solved my Mavericks crash issue! Thank You!!
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10. Re: Premiere Pro CS6 with Mavericks Crash
russellalboroto Nov 12, 2013 6:20 AM (in response to xxchamtman07)I don't own any Red Giant Link software though? I'm having this problem on my MacBook and my iMac at work both Adobe CS6 and Mavericks. For some reason it freezes trying to open a DSLR video file (Canon 5D Mark II 1080p 24fps) from a folder full of them. I know I'm not crazy.
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11. Re: Premiere Pro CS6 with Mavericks Crash
travissee Nov 12, 2013 6:39 AM (in response to russellalboroto)I don't own any red giant either. Freezes on folder with more than a few video types of any kind... still
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12. Re: Premiere Pro CS6 with Mavericks Crash
kocihernandez2 Nov 17, 2013 6:58 PM (in response to travissee)argh same problem! media browser crash when viewing video files premiere cs6 on mavericks,
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13. Re: Premiere Pro CS6 with Mavericks Crash
sgadomski Nov 18, 2013 1:44 PM (in response to travissee)Help Adobe-Same problem here with Premiere CS 6 & Mavericks install. I go to Import clips through Media Browser or "Import", and everything locks up, all commands greyed out. I don't have any Red Giant software.
I just tried the "Change language to U.S. English" as Adobe suggested in another thread. It worked for 1 editing session, then stopped working again. Now back to all commands being greyed out. Premiere CS 6 not usable.
Message was edited by: sgadomski
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14. Re: Premiere Pro CS6 with Mavericks Crash
Kevin-Monahan Nov 18, 2013 10:00 AM (in response to travissee)travissee wrote:
I am running CS6 on a Late 2012 27" i7 iMac. I read the initial statement from Adobe saying that everything should work fine with Mavericks, so I upgraded. Now, in Premiere it seems to open fine but as soon as a try to open any media in the media browser it freezes.
Hi travissee,
What kind of media are you navigating to? Does this happen with all media, or just the file type you have in your current project?
Thanks,
Kevin -
15. Re: Premiere Pro CS6 with Mavericks Crash
travissee Nov 18, 2013 11:48 AM (in response to Kevin-Monahan)Any time I have more than 1 or 2 video files in a folder it freezes when I open the destination folder in the media browser. It froze with the three types of video files I was working with. AVCHD and H.264 were the two different codecs from the three different cameras. I also tried in different projects and started a new project, and the same thing occurred. They were split among folders so each folder contained video from one type of camera. Also, I did not try any audio files. I'm unsure of their effect.
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16. Re: Premiere Pro CS6 with Mavericks Crash
Nomadinca Dec 11, 2013 10:18 PM (in response to Kevin-Monahan)Anything useful come out of your investigation, Kevin?
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17. Re: Premiere Pro CS6 with Mavericks Crash
Nomadinca Dec 13, 2013 8:58 PM (in response to Nomadinca)I managed to talk to someone on Adobe.
He took remote control over my computer, opened up the ROOT user ability, then we logged in using that admin account. When we then went to Prelude, it worked fine with the videos crashing the system before.
His conclusion: something is wrong with my current user settings. System functions at root level. This means I should create a new user with fresh settings and then carry all my files and folders from the existing one to there, and delete the existing one.I spoke to someone on Apple on how to do this and got some tips (it's by using migration of the user data from one to another, so that I could keep my older data). That did not work. Then I just created a fresh account with no settings transferred. That also failed.
I uninstalled and reinstalled Adobe CS6 several times with different combinations with the above actions. That also didn't do it.I can re-create the proper functioning under root level. So, clearly, the videos are fine, my system is not, and the way I am dealing with it is also not fine. I will keep digging. Perhaps I can find someone on Apple tomorrow to tell me what next I can try. I worry that I will have to format my computer and start all over again with all the apps and settings.
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18. Re: Premiere Pro CS6 with Mavericks Crash
russellalboroto Dec 14, 2013 12:24 PM (in response to Nomadinca)That's super interesting. Thank you for taking the initiative!
My short term solution for now is that I'm importing my files into Bins in the Project tab and ditching the Media Browser completely. I'm super disappointed at Adobe for not getting this fixed yet.
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19. Re: Premiere Pro CS6 with Mavericks Crash
Mark Mapes Dec 14, 2013 4:57 PM (in response to russellalboroto)Does the crash upon opening a folder full of clips in Media Browser happen only when MB is in List view, or does it also occur in list view?
I ask because I learned just yesterday that crashes on Mavericks when accessing the OS Open or Save dialog from PPRO and other Adobe apps is caused by that OS dialog being in Cover Flow mode. Here's the best discussion I found of this: http://feedback.photoshop.com/photoshop_family/topics/photoshop_cc_sav ing_opening_files_not_working_after_mavericks_update
Given that the Cover Flow mode bears some similarities to scrubbable thumbnails in the Media Browser's icon view, there could be a relationship.
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20. Re: Premiere Pro CS6 with Mavericks Crash
Nomadinca Dec 14, 2013 10:27 PM (in response to Mark Mapes)Hi Mark,
I tested opening some files on PS using Cover Flow mode, I did not see any problems.
What is strange is that only some folders (those that are largest) crash the CS 6.
As I mentioned above, the same folders allowing me to scrubble in Root User mode, and again the fact that I can open these folders/files using other players makes me eliminate the possibility that the files are corrupt. So, I wonder if size of the folder is an issue here, though I cannot see how with my limited knowledge.My crashes open even in List View. I can go to the individual files and click on them, but as soon as I try to open them, beachball starts turning and all goes downhill.
Today I reinstalled Mavericks after uninstalling Adobe. Then I updated Mavericks, re-installed Adobe. But it's still the same. Nothing is fixed.
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21. Re: Premiere Pro CS6 with Mavericks Crash
Nomadinca Dec 14, 2013 10:32 PM (in response to russellalboroto)Russel, thanks for the tip. I will try to find a workaround to Prelude too. I don't know how else to log the files for a quick workflow down the line.
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22. Re: Premiere Pro CS6 with Mavericks Crash
Nomadinca Dec 18, 2013 11:04 AM (in response to travissee)I spent over 2 hours with an Adobe advisor remotely controlling my computer and testing things.
He couldn't find what's causing the problem. But he concluded that it is system specific and said Adobe does not have these issues with Mavericks. So, all you who have the same problem, fall into the same category of "system specific."Mind you, before having done all this, I partitioned my main drive, then installed a fresh Mavericks account on the new partition. Without doing anything else, I installed Prelude and tried ingesting. It crashed. So i cannot understand what system specific problem a fresh installation would have.
My case is escalated and a senior advisor is supposed to call me within 48 hours. I will update you.
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23. Re: Premiere Pro CS6 with Mavericks Crash
russellalboroto Dec 18, 2013 11:07 AM (in response to Nomadinca)Sweet, I'm excited to see what happens!
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24. Re: Premiere Pro CS6 with Mavericks Crash
Nomadinca Dec 19, 2013 12:54 PM (in response to russellalboroto)today i did some more tests alone. I was wondering if this has anything to do with the cameras:
I use Nikon D600, and Canon T5i
On a different perspective, I see that some of my folders work some do not, and that tells me maybe it's not camera specific but somewhat specific to what is in the folder from that camera.
I copied few videos from a folder that causes a lock-up, into a new copy folder and tried to ingest those. It worked.
So, I'm trying to figure out what is different in those crashing folders that does not allow the folder to be ingested, but allows a selection of the videos from the list to be ingested in a new folder.
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25. Re: Premiere Pro CS6 with Mavericks Crash
Nomadinca Dec 30, 2013 12:15 PM (in response to Nomadinca)Finally!!!
Ok, a nice guy from Adobe had been following up on this. He called me and we figured out that the folders that had .NEF raw files were those that caused the problem.
If you remove these, or just put them in a subfolder (not to be browsed into!), you should be fine.
If I understood correctly, CS6 does not have a way to recognize certain raw files in Premiere and Prelude, so they send it to Camera Raw and there the communication between them freezes the system.
It could be related to Nikon only or Nikon D600 only as well. We tried some CR2 canon raw files and they didn't freeze the system.
There MIGHT be a solution for this, but if at all, it will take long time. So just use this workaround to import /ingest your videos. The guy logged the problem but as you know CS6 is no longer the primary of Adobe, unlike CC.
happy new year people!
inca
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26. Re: Premiere Pro CS6 with Mavericks Crash
SoManyFish Jan 6, 2014 2:40 PM (in response to Nomadinca)For me Premiere Pro CS6 generally runs fine on OS X Mavericks. Media Browser seems to work OK with any folder that contains only a handful of files. However, if I try to view media via Media Browser with a folder that contaisn many files then II get the dreaded spinning beach ball of death and I have to "force quit" to kill PP.
I tried with "hover scrub" disabled but the issue remains the same.
I tried uninstalling and reinstalling CS6 but the issue remains the same.
I tried a clean install of OS X Mavericks (including hard drive reformat) and then installed CS6 but the issue remains the same.
Then I read about Nomadinca's experience with Root user. So, I enabled the Root user in OS X Mavericks (instructions at https://support.apple.com/kb/PH14281) and PP's Media Browser worked! I tried MB with several folders including one that contained several hundred .JPG and .MOV (H.264) files and it worked with them all. (I was unable to test with RAW files because I don't have any.)
So, at least on my system the broken Media Browser issue appears to be related to some difference between the Root user and my everyday Admin user.
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27. Re: Premiere Pro CS6 with Mavericks Crash
Nomadinca Jan 6, 2014 10:56 PM (in response to SoManyFish)SoManyFish, have you tried removing all the JPGs out of the folder that causes the beach ball and retrying the process?
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28. Re: Premiere Pro CS6 with Mavericks Crash
SoManyFish Jan 9, 2014 11:28 AM (in response to Nomadinca)Nomadinca, at your suggestion I separated the files from the 1 folder into 2 separate folders: I copied ~620 JPGs to one folder and I copied ~70 .MOVs (MP4) to another folder. I tried MB on each of these new folders and to my surprise it worked on both! I immediatly tried MB with the original folder (690 files = 620 .JPG + 70 .MOV) and it worked! So I tried more folders (20-ish) and MB worked with them all. It appears that my issue with MB is resolved. And, while I'm pleased with this, I'm at a loss to explain why MB works now but did not work just a few days ago. I have not changed *anything* on my system for several weeks -- no new or updated hardware, software, firmware, etc. so why would MB suddenly start functioning properly? The only thing that has changed on my system is that I enabled Root user (for testing) and then disabled it again. It's puzzling.
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29. Re: Premiere Pro CS6 with Mavericks Crash
travissee Jan 17, 2014 12:32 PM (in response to SoManyFish)I'm reluctant to reinstall Mavericks and try enabling root user. Reinstalling mountain lion to finish jobs was a nightmare. Is there any confirmation from adobe that this is a workaround? Thank you guys so much for keeping us updated and working on this. You have been far more helpful than adobe. Thanks
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30. Re: Premiere Pro CS6 with Mavericks Crash
RFendelman Jan 22, 2014 10:45 AM (in response to travissee)I was having a similar problem after upgrading to Mavericks. PPro and AE would not open at all.
Just got off the line with tech support and PROBLELM SOLVED.
Create a new log in. Go to System Prefernces/Users & Groups, unlock to make changes, and select the + sign. Fill in the new info, go to the Apple icon and Log Out. Log In with the new one. I had to upgrade AE with the latest version for CS6 for it to work.
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31. Re: Premiere Pro CS6 with Mavericks Crash
Escondido_19 Mar 2, 2014 4:17 PM (in response to travissee)Same issue....I am running Pr CS6 on a 2013 i7 Mini Mac 4GB.
If I use the media brower to click on anything I get the rainbow circle. Can not even Restart with off button obtion but need to kill it by pressing 10 second the ON button.
My work around sometimes is using the Import and selecting the video with Finder. Coin toss up for it working.
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32. Re: Premiere Pro CS6 with Mavericks Crash
nsoltz Mar 5, 2014 8:17 AM (in response to RFendelman)Experiencing the same problems. Creating a new admin log in but AE CC and PPro CC still would not work
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33. Re: Premiere Pro CS6 with Mavericks Crash
CaliPVP Mar 21, 2014 9:47 PM (in response to travissee)I'm getting the same think. I've been running Maverick with CS6 for over a month now and just today I started to get this problem. I'm now sure why or what would have happen because I have not made any changes. The only work around I have that works is to right click in the project area and import the file, which works fine. Also, this only happens with both .JPEG & .MOV files from my T3i, and both .MTS & .MXF files I don't have this problem. I also moved any .JPEG files that where in the folder to a different folder and still no go with the media browser.
I also tried the root option and I don't get the same setting suggested in the steps from the Apple link. Maybe someone with more Apple experience can help with the steps for us end users. https://support.apple.com/kb/PH14281
I get the same results in Adobe Prelude CS6, but everything works find in Adobe SpeedGrade CS6.
I did try in a different editor app and everything works in there, but I need my Premiere.
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34. Re: Premiere Pro CS6 with Mavericks Crash
redsnapper53 Apr 2, 2014 5:08 PM (in response to travissee)Same problem here. Can't import DSLR files from Media Browser. Spinning beachball of death. Come on Adobe, give us CS6 owners a break and fix this.
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35. Re: Premiere Pro CS6 with Mavericks Crash
Kevin-Monahan Apr 2, 2014 5:17 PM (in response to redsnapper53)Hi redsnapper53,
Are you also running OS X 10.9? If so, what happens if you try another User account?
Thanks,
Kevin
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36. Re: Premiere Pro CS6 with Mavericks Crash
redsnapper53 Apr 2, 2014 6:22 PM (in response to Kevin-Monahan)Using OSX 10.9.2. Same thing happens using the Guest acct. When trying to import via Media Browser all thumbnails get stuck on "processing" and beach ball continues.
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37. Re: Premiere Pro CS6 with Mavericks Crash
SoManyFish Apr 2, 2014 6:58 PM (in response to SoManyFish)Unortunately the issue I originally had with Media Browser in Premiere Pro CS6 has returned. I don't know why because nothing on my system has changed. It's hard to believe that Adobe can't find a solution to this problem when it appears to be reproducible. *sigh*
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38. Re: Premiere Pro CS6 with Mavericks Crash
Kevin-Monahan Apr 3, 2014 9:39 AM (in response to redsnapper53)Hi redsnapper53,
There are a couple of things to try:
- Make sure CUDA is not installed if you have AMD GPUs
- Make sure permissions are not corrupt
- If updating the CC application does not work, try the alternate solution
Thanks,
Kevin
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39. Re: Premiere Pro CS6 with Mavericks Crash
Kevin-Monahan Apr 3, 2014 9:40 AM (in response to SoManyFish)Hi SMF,
Can you try the things I suggested for redsnapper53?
Thanks,
Kevin




