1st, you are asking in the wrong forum, you need the
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
When you get to the correct forum, you need to provide a LOT more information
These questions below may be for a different product... but the KIND of information you need to supply is the same, for the products you use
-PPro Information FAQ http://forums.adobe.com/message/4200840
-Premiere Elements FAQ http://forums.adobe.com/thread/1042180
You have duplicated your Photoshop Elements 12 question twice in the Premiere Elements Forum just now.
I have replied to your question in the first of the two threads that I found.
Please use that thread for future discussion exchanges.
Duplicate threads tend to be confusing to the person writing them as well as those who are trying to help that person.
This is not Adobe. We are just Elements users trying to help other Elements users with their workflow problems. We have no fixed schedule, but we try to respond in a timely fashion.
Posting in the correct forum with details with expedite these types of situations.
Looking forward to your problem being resolved.
As there are other threads on this topic (hopefully in the Photoshop Elements Forum too), I will lock this thread.