5 Replies Latest reply on Oct 27, 2013 9:45 AM by Todd_Kopriva Branched to a new discussion.

    After effects - doesn't run under Mavericks

    Creativagentur Level 1

      Today I installed after effects under Mac Mavericks. But: When I try to start after effects, following message is on my screen:

      "after effects cc is not running under this os X".

       

      So I can't work with after effects!!!

       

      Nice.

       

      When will Adobe bring updates to solve this problem?

       

      By the way, today there are updates from Adobe - for example Illustrator cc, but the same mistake comes:

      when I close Illustator: the crash report runs...so nice also...

       

      All users of the cloud of adobe paying monthly a lot and now we have to work with older systems...nice!!!

       

       

        • 1. Re: After effects - doesn't run under Mavericks
          Todd_Kopriva Level 8

          A week ago, we released After Effects CC (12.0.1) for Mac OS X v10.9 (Mavericks):

          http://adobe.ly/AE_CC_1201_Mavericks

           

          IMPORTANT: The After Effects CC (12.0.1) update fixes a crash on Mac OS X (v10.9). There is no need to install this update on any other operating system. After Effects CC (12.1) is coming soon for all operating systems and includes this same fix plus many more features and bug fixes.

           

          Be sure that you are signed in and have activated the software—i.e., ensure that you are not running After Effects in free trial mode. The update will not work if you are running the application in trial mode.

           

          This update is only available as a manual download (not through the Creative Cloud automatic update mechanism) to prevent users on versions of Mac OS X other than v10.9 (Mavericks) from installing it unnecessarily.

           

          Adobe After Effects CS6 (11.0.3) was released a little while ago with this fix, plus fixes for many other crashes and bugs. Details: http://adobe.ly/AE_CS6_1103

          • 2. Re: After effects - doesn't run under Mavericks
            Frezer

            This doesn't work if you haven't had any previous version installed and activated on your system before updating to mavericks.

            That means people who bought a Creative Cloud license after updating to mavericks can't use after effects, because the system cannot activate their AE license.

             

            And support chat says they can't manually activate your After Effects license.

            Means that I won't be able to use After Effects until version 12.1 comes to the desktop updater!

            • 3. Re: After effects - doesn't run under Mavericks
              Todd_Kopriva Level 8

              That's not correct.

               

              See the details in the post that I linked to ( http://adobe.ly/AE_CC_1201_Mavericks ) :

               

              "Tip: If you’re not using a trial version, but you’re seeing the message that the update is not applicable, try one of these tips to force the application to be recognized as activated: Sign out of and then back in to Creative Cloud to refresh the activation state. Also, launching the After Effects render engine (not the full After Effects application) can refresh the activation; the render engine doesn’t have the crashing problem that the full unpatched application does."

              1 person found this helpful
              • 4. Re: After effects - doesn't run under Mavericks
                Frezer Level 1

                thank you! signing out and back in, than run the update --> this worked!

                • 5. Re: After effects - doesn't run under Mavericks
                  Creativagentur Level 1

                  Hi,

                   

                  after installing the fix after effects works now under Mavericks.

                   

                  Thanks...

                   

                  Now I'm testing Photoshop...