You may need to contact Adobe (this is a user to user forum, not Adobe support)
Help for Download & Install & Setup & Activation http://forums.adobe.com/community/download_install_setup
Next link has a "Chat Now" button near the bottom
I'll give those a go. Thanks John.
This thread concerns a problem that sounds similar: http://forums.adobe.com/message/5792109?tstart=0#5792109
If you are hitting the exact same issue, then a workaround that has succeeded for some users: change the system language to American English, reboot the machine and then try launching PPro. I'm not sure whether it's also necessary to change the Region to U.S.
I have English as my preferred languages and I have United states as region , but Premier Pro CC doesn't work with mavericks.
If I open a new project and try to import any file the import window open but it's disappears before I can do any thing. after that If I go to file or any menu like sequence, edit all the functions are grey and don't allow me to do any thing.
I uninstall and re-install Premier Pro CC but, nothing happen
any advice will be appreciated
Make sure it's English, not U.S. English that you change it to.
Also disable any third-party plugins to see if that helps.
That happend to me as well and i resolved it by updating JAVA SE 6. It looks like when you update to Mavericks it disables JAVA so, programs like Adobe don't work. You can download it from Apple page: http://support.apple.com/kb/DL1572?viewlocale=en_US
It worked for me
I hope this helps
I've tried resetting my region and language and installing the Java update, and I've uninstalled and reinstalled Premiere Pro (and deleted preferences). I still can't even open the application -- every time it tries to launch it shows the splash image and then fails after a few seconds. Has anyone else found a solution to open the programme on Mavericks?
Thanks to everyone on this page for their suggestions
The only solution that works for me was to create a new user and re-install the application in my case I re-install the creative cloud with all the application.
I don't know if this will help anyone but I have finally got it running. Adobe support was only sending me another tiny step to try every 36 hours or so -- I've lost a whole week trying to sort this out.
I had reinstalled the application many times by using the Uninstall application in the Premiere Pro folder in Applications (and then installing it through Creative Cloud in the menu bar). This gave an option to remove preferences, so I believed it was doing a clean install.
Adobe's advice was to run disk preferences and repair permissions, and enable the root user and uninstall/reinstall the programme. None of that helped. But while waiting to hear back from Adobe I decided to scour my /Library and ~/Library folder for any trace of Premiere Pro. I removed a number of old files related to older versions of Premiere and that seems to have solved the problem.
I don't know exactly which step solved the issue, or even whether it will keep running, but I have set my region back to the UK and I seem able to run the software again.