10 Replies Latest reply on Oct 31, 2013 4:07 AM by Neil Hamilton Mansfield

    InDesign files lost

    Neil Hamilton Mansfield

      I have just lost ALL my InDesign files from my computer AND my external backup hard drive along with every other file in the same folder and sub-folders. I have taken my computer to two technicians but neither has been successful in recovering any of my files. I have lost three years of work on a book I was doing for a friend along with some 900 JPEG files that have been individually restored from old photographs.

       

      Has ANYONE else experienced such a calamity with InDesign?

        • 1. Re: InDesign files lost
          Doc Maik Level 4

          You seem to be sure Indesign is to blame. Why?

          Depending on your OS, which you don't mention, it can happen that folders get deleted by accident, but not at the same time on your HDD and the backup drive.

          ID does not manage backups, so either you or your backup tool must have done something wrong.

           

          If none of the files could be recovered, which is very unlikely, then either a bad virus must have wiped them or a wipe tool you used. Else at least some files should be restored, unless they got deleted and the former HDD space was overwritten with other files.

           

          A tip for the future: store sensitive data on non-erasable media like DVD-R.

          • 2. Re: InDesign files lost
            Neil Hamilton Mansfield Level 1

            I suspect InDesign as having something to do with my lost files because all folders containing any .indd files are the only folders and files that have been lost. All Word documents, JPEG files, html files, etc., etc., remain intact in folders where there is no .indd file or an .indd file in a higher folder. On my two internal hard drives, plus my external hard drive, ALL folders containing any .indd file have disappeared. Can anyone explain how that could happen? Despite paying a couple of hundred dollars to technicians to recover the files, they had no luck. I did not save a single file from the time I lost my files, but took the computer straight to the technicians. InDesign was open at the time but I was accessing the internet and had just authorised Google Chrome to load as my new browser; I was sick of saying no every time I accessed the net. Within seconds of clicking on Google Chrome, my desktop became flooded with icons of what looked to be every file I had on my computer. Totally bemused and dismayed, I right clicked on the desktop and was given a menu to restore my default desktop icons. I clicked on Restore and my desktop returned to normal, but thereafter I realised my working file and all other InDesign files had disappeared.

             

            My OS was Windows Vista - I now have Windows 8 installed and am going through the tedious process of restoring all my software and available updates on two new hard drives.

            • 3. Re: InDesign files lost
              Dov Isaacs Adobe Employee

              Neil,

               

              There is absolutely nothing in any Adobe software, including InDesign, that deletes files other than explicitly requesting the deletion of a particular file via Bridge. As far as InDesign is concerned, it is indeed conceivable, but not likely, that if InDesign “crashed” with a document open while the InDesign was updating the document, that the particular document file could be lost – but even that is unlikely. And such crashes would not delete all directories containing .INDD files.

               

              From what you describe in the story about authorizing Google Chrome to be loaded as your “new browser” and the weirdness that occurred immediately afterwards, it almost sounds like what you thought was a browser installation was really the installation of some very nasty malware on your system or the triggering of a function of such malware that was already installed.

               

                        - Dov

              • 4. Re: InDesign files lost
                Eugene Tyson Adobe Community Professional & MVP

                If it's Windows Vista you could try

                 

                right click in folder

                 

                Properties

                 

                Previous Versions

                 

                Vista creates shadow copies as backups.

                 

                 

                I agree with the others - seems like you were hit with a virus.

                • 5. Re: InDesign files lost
                  Neil Hamilton Mansfield Level 1

                  Thanks Eugene

                   

                  I no longer have Vista on my two new drives. I have Windows 8.1 installed. Two technicians unable to recover any files, so a virus most likely. Many thanks for your reply.

                   

                  Neil Mansfield.

                  • 6. Re: InDesign files lost
                    Neil Hamilton Mansfield Level 1

                    Thanks Dov,

                     

                    I think you are right as two different technicians are unable to locate my files. Virus propogaters should be pilloried.

                     

                    Thanks for your reply,

                     

                    Neil Mansfield

                    • 7. Re: InDesign files lost
                      MW Design Level 4

                      There are data recovery services if you have not mucked about with the drives. Expect it to cost. Years ago, I used these people:

                       

                      http://www.diskdoctors.com/data-recovery.asp

                       

                      And I have also gone through Seagate (the drive manufacturer). Both recovered some valuable files and the cost, while expensive, was worth it.

                      • 8. Re: InDesign files lost
                        BobLevine MVP & Adobe Community Professional

                        Not that it will fix what's already lost but this might help in the future:

                        http://boblevine.us/why-i-always-save-files-in-dropbox-and-why-you-should-to

                        o/

                        • 9. Re: InDesign files lost
                          Neil Hamilton Mansfield Level 1

                          Thanks for your reply - I will take your remarks into consideration. All things point to a virus even though I had virus protection running, so all I can say is, those who write viruses are people with no compassion.

                           

                          Neil Mansfield.

                          • 10. Re: InDesign files lost
                            Neil Hamilton Mansfield Level 1

                            Thanks for your reply - I will take your remarks into consideration. All things point to a virus even though I had virus protection running, so all I can say is, those who write viruses are people with no compassion.

                             

                            Neil Mansfield.