14 Replies Latest reply on May 31, 2016 11:54 AM by guilhermeb66536526

    Syncing Settings Failed

    James P. Brady Level 1

      So, my company made the leap to CC last month and we've been enjoying the benefits of frequent support updates and all the new tools, etc.

       

      But now I'm experiencing an error when attempting to sync with CC from Adobe Premiere Pro.  Every time I tell Premiere to 'Sync Now', from any machine I get the popup message: "Syncing Settings Failed"

       

      The software notes that the last successful sync was on the day I installed & ran the software for the first time.  I'm logged into my Creative Cloud account, and logged into Adobe Premiere Pro ...what am I missing?

       

      Best,

      James