0 Replies Latest reply on Oct 28, 2013 3:21 PM by enoonmai

    The Source Monitor isn't showing the video, and crashes when importing to Source Monitor or Timeline


      The Source Monitor has no Black Box (which is within that video displays); and when I try to load a file into the Source Monitor, I get this, after the screen whites out:

      (This also happens when trying to load something directly into the timeline.



      Problem signature:  


                Problem Event Name: APPCRASH  

                Application Name: Adobe Premiere Pro.exe  

                Application Version:  

                Application Timestamp: 4d8a89e8  

                Fault Module Name: Display.dll  

                Fault Module Version:  

                Fault Module Timestamp: 4d8a796f  

                Exception Code: c0000005  

                Exception Offset: 0000000000039e5c  

                OS Version: 6.1.7601.  

                Locale ID: 1033  

                Additional Information 1: 393d  

                Additional Information 2: 393d5f134e9c66c475640b56bd3bc171  

                Additional Information 3: eb55  

                Additional Information 4: eb55406990add3f93298f7ceb7e12c9a