8 Replies Latest reply on May 4, 2015 3:54 PM by A.T. Romano

    When I try to use ELEMENTS 12, it locks up and I get a NOT RESPONDING error.

    Trocker Level 1

      When I try to use ELEMENTS 12, It locks up and gives me the NOT RESPONDING error.  Also, when I try to capture video, it says INSERT A DISK and it doesn't seem to see the camera.  How can I resolve these issues?

        • 1. Re: When I try to use ELEMENTS 12, it locks up and I get a NOT RESPONDING error.
          A.T. Romano Level 7

          Trocker

           

          On what computer operating system is your Premiere Elements 12 running on?

           

          What type of video capture are you doing...DV or HDV capture firewire into Premiere Elements 12 Capture Window with Premiere Elements 12 beforehand set with the correct project preset or something else?

           

          Please confirm the full message that you get related to "INSERT A DISK". Or is there no more to the error than those words? There is a SmartSound issue that often is involved with No Disc, followed by Insert a Disk. But, although there are music scores in 12, SmartSound is gone.

           

          More later.

           

          ATR

          • 2. Re: When I try to use ELEMENTS 12, it locks up and I get a NOT RESPONDING error.
            Trocker Level 1

            I am running on WIN 7.  I have ELEMENTS 11 on another computer and all I have to do to capture is plug the camera in and connect.  IT automatically opens the ORGANISER program and I am ready to capture.  As for the error it just says INSERT A DISK.  That's it.  I am just doing DV capture I guess.

            This was a DOWNLOAD installation of the program, so maybe that is the issue.

            • 3. Re: When I try to use ELEMENTS 12, it locks up and I get a NOT RESPONDING error.
              Steve Grisetti Adobe Community Professional

              When you say DV capture, do you mean that you're capturing miniDV video over a FireWire connection?

              • 4. Re: When I try to use ELEMENTS 12, it locks up and I get a NOT RESPONDING error.
                A.T. Romano Level 7

                Trocker

                 

                Thanks for the follow up.

                 

                I think that we need to fine tune the exchange of information.

                 

                When you mentioned "capture", my first impression was that you were doing a DV and HDV capture firewire into the Premiere Elements Capture Window.

                 

                Premiere Elements 12 Capture WIndow.

                 

                Capture Windows.JPG

                 

                With your additional information, what I suspect you are doing is the following:

                 

                1. Attaching your camera to the computer via USB (USB Mass Storage On) setting the computer AutoPlay for

                Organize and Edit

                Premiere Elements 12

                which opens the Elements Organizer - Photo Downloader dialog.

                 

                2. If I am guessing correctly so far, in this dialog what are you setting as the Save Location? And, what is being transferred photos or videos or both.

                (I have done a run through with my camera, and this path can do both. I left the Save Location as "Pictures" and did not run into any "Insert Disc" messages.

                 

                3. Again, if I am guessing correctly on this one (based on your "automatically Organizer opening", what happens if you transfer from camera to computer hard drive location, perhaps a folder on the computer desktop?

                 

                We will be watching for your follow up to confirm details.

                 

                Thanks.

                 

                ATR

                • 5. Re: When I try to use ELEMENTS 12, it locks up and I get a NOT RESPONDING error.
                  Trocker Level 1

                  So, I figures out what was the issue.  When you start ELEMENTS 12, it runs a process called AUTOANALYZER, and it takes up all the CPU while the program is trying to load.  I then KILLED that process and the program was immediately ready to go.  I don't know what that process does, but they need to delay it somehow to eliminate this problem that I assume many people are having issue with.  I see a lot of internet posts that talk about turning OFF the analyzer during startup.

                  • 6. Re: When I try to use ELEMENTS 12, it locks up and I get a NOT RESPONDING error.
                    A.T. Romano Level 7

                    Trocker

                     

                    Great job targeting the core of your Premiere Elements 12 "Insert Disc" problem.

                     

                    The AutoAnalzyer has been a major cause of all sorts of problems over many versions. I have found it best to disable it in Elements Organizer workspace Edit Menu/Preferences/MediaAnalysis. And, when and if needed, to use the "on demand" approach where you right click the file thumbnail in Project Assets (versions 11 and 12) and select Run AutoAnalyzer.

                     

                    One of the nastier habits of AutoAnalyzer "On" is finding your video file split into clips and stacked.

                     

                    Thanks for the follow up and continuing success with your projects.

                     

                    ATR

                    • 7. Re: When I try to use ELEMENTS 12, it locks up and I get a NOT RESPONDING error.
                      Dane L Vaughn

                      How does disable AutoAnalyzer for Elements Premiere V12?

                      • 8. Re: When I try to use ELEMENTS 12, it locks up and I get a NOT RESPONDING error.
                        A.T. Romano Level 7

                        Dane L Vaughn

                         

                        How to disable the AutoAnalyzer feature of Premiere Elements 12 is given in the thread already. Please see post 6 when I wrote

                        I have found it best to disable it in Elements Organizer workspace Edit Menu/Preferences/MediaAnalysis. And, when and if needed, to use the "on demand" approach where you right click the file thumbnail in Project Assets (versions 11 and 12) and select Run AutoAnalyzer.

                        Are you having problems finding that? If so, please click Organizer in Welcome Screen to open the Elements Organizer area or click on the Organizer Tab at the bottom of the Premiere Elements 12/12.1 Expert workspace to open the Elements Organizer. Once the Elements Organizer is open go to Edit Menu/Preferences/Media-Analysis and remove the check mark next to each AutoAnalzyer option.

                         

                        Please let us know if you are OK with that information.

                         

                        Thank you.

                         

                        ATR