possible solution to FWCS3 stalling at start in Vista

Alexander Ross wrote:
> Hope this helps others ...

It might but if I had the problem myself, it would really annoy me to
have to "dumb down" my system preferences to accommodate one
application. It may help as a temporary fix but we should look elsewhere
to pin down the issue.

There are two things that makes this problem frustrating and the source
hard to find. One is that it does not affect everyone. If it was a
crippling bug in Fireworks itself then most or all users would be
affected. That is not the case. As I explained in another thread,
Fireworks was working fine for me in my old computer that dated back to
2001. It wasn't exactly fast but no worse than most other apps I use. So
the problem is also not necessarily due to a lack of hardware power.

On the other hand, Fireworks is often the only application causing
issues in some users' systems. What this probably means is that there is
some weird software interaction going on here.

Keeping that in mind, after following all the performance related
threads that popped up recently, I see no obvious pattern. Some users
have the issue on Macs with different flavors of OS X, others have it on
Windows under both XP and Vista. Neither OS caused me any issues. I long
suspected some antivirus software that used to be notorious for messing
up system performances (Norton and McAffee to be precise) but we've had
reports of users having no slow downs that used both.

Closer to the bone IMO is graphics cards. ll600 in the "FW9 is slow and
buggy" thread just said he uses a NVidia card which is what I use as
well. My old computer had an ATI card which caused me no issues either.

I really have no idea what may be at work here but it does seem to be a
combination of things. People who are experiencing those issues should
probably keep posting their system specs including resident applications
like AV software, firewalls and the like. Maybe Adobe can figure out if
there is any common element that causes these performance problems for
some users.

--
Stéphane Bergeron
reach : connect : communicate
http://www.webfocusdesign.com
blog : tutorials : articles : gallery
http://www.pixelyzed.com

In a lengthy Holmsian debugging session with a customer (we tend to provide
a lot of general Adobe support :-)), we unequivocally determined that this
company's software caused FWCS3 to in turn cause Vista to turn off Aero
while FW was open:

http://www.xilisoft.com/

So my guess is that Alexander has a software conflict.

--
Al Sparber - PVII
http://www.projectseven.com
Extending Dreamweaver - Nav Systems | Galleries | Widgets
Authors: "42nd Street: Mastering the Art of CSS Design"

"this company's software caused FWCS3 to in turn cause Vista to turn off
Aero "
This is not the problem I (and many others) have been experiencing though.
What was your debugging process?


"Al Sparber - PVII" <pviiteam@projectSPAseven.com> wrote in message
news:fke3nq$a3j$1@forums.macromedia.com...
> In a lengthy Holmsian debugging session with a customer (we tend to
> provide a lot of general Adobe support :-)), we unequivocally determined
> that this company's software caused FWCS3 to in turn cause Vista to turn
> off Aero while FW was open:
>
> http://www.xilisoft.com/
>
> So my guess is that Alexander has a software conflict.
>
> --
> Al Sparber - PVII
> http://www.projectseven.com
> Extending Dreamweaver - Nav Systems | Galleries | Widgets
> Authors: "42nd Street: Mastering the Art of CSS Design"
>
>

"Alexander Ross" <alexross@bleen.net> wrote in message
news:fkn9s8$dr5$1@forums.macromedia.com...
> "this company's software caused FWCS3 to in turn cause Vista to turn off
> Aero "
> This is not the problem I (and many others) have been experiencing though.
> What was your debugging process?

The customer told us that this issue had come up recently and that Fireworks
CS3 had been fine. We asked the customer if he'd installed any new software
since the problem arose. The list of recently installed software included:

MS Office 2007
Techsmith Snaggit 8
Paint Shop Pro
Xilisoft Video Converter

Knowing what an ordeal it would be to uninstall/re-install Office, we chose
the unknown (to us) Xilisoft Video Converter and had him uninstall it.
Bingo. Fireworks CS3 was back to normal running Aero without incident.

We contacted the company but they are totally clueless.

We're not sure why a video converter would conflict with Fireworks, but they
do have FLV and SWF converters so there could be issues with core system
files. We did not check to see if there was a conflict with Flash CS3.


--
Al Sparber - PVII
http://www.projectseven.com
Extending Dreamweaver - Nav Systems | Galleries | Widgets
Authors: "42nd Street: Mastering the Art of CSS Design"