4 Replies Latest reply on Dec 23, 2007 10:27 PM by Newsgroup_User

    possible solution to FWCS3 stalling at start in Vista

    Level 7
      I have found the solution (for me at least)...

      To solve the issue of "bitmap editing tools working terribly" it was
      suggested that I turn off Aero ... I didnt, rather I right-clicked on the
      shortcut to FWCS3 and under the compatibility tab I checked "disable desktop
      composition." From then on, starting FWCS3 would switch my system from Aero
      to Classic and the bitmap tools worked fine ..... but FWCS3 still had a long
      delay between the time I saw the startup screen (the one lisintg recent
      images, etc...)

      The solution is this: I had to

      a) completely turn off Aero (not just switch the compatibility settings on
      FW)
      b) Leave aero on, but remove transparency (rightclick desktop,
      personalize->windows color & appearence and uncheck "enable transparency"

      In either case, you MUST NOT check "diable desktop composition" when
      rightclicking the shrotcut to FWCS3 and looking at "compatibility" as this
      appears to cause the sluggishness

      Hope this helps others ...


      (sorry for reposting, but I wanted this one to be easy to find)

        • 1. Re: possible solution to FWCS3 stalling at start in Vista
          Level 7
          Alexander Ross wrote:
          > Hope this helps others ...

          It might but if I had the problem myself, it would really annoy me to
          have to "dumb down" my system preferences to accommodate one
          application. It may help as a temporary fix but we should look elsewhere
          to pin down the issue.

          There are two things that makes this problem frustrating and the source
          hard to find. One is that it does not affect everyone. If it was a
          crippling bug in Fireworks itself then most or all users would be
          affected. That is not the case. As I explained in another thread,
          Fireworks was working fine for me in my old computer that dated back to
          2001. It wasn't exactly fast but no worse than most other apps I use. So
          the problem is also not necessarily due to a lack of hardware power.

          On the other hand, Fireworks is often the only application causing
          issues in some users' systems. What this probably means is that there is
          some weird software interaction going on here.

          Keeping that in mind, after following all the performance related
          threads that popped up recently, I see no obvious pattern. Some users
          have the issue on Macs with different flavors of OS X, others have it on
          Windows under both XP and Vista. Neither OS caused me any issues. I long
          suspected some antivirus software that used to be notorious for messing
          up system performances (Norton and McAffee to be precise) but we've had
          reports of users having no slow downs that used both.

          Closer to the bone IMO is graphics cards. ll600 in the "FW9 is slow and
          buggy" thread just said he uses a NVidia card which is what I use as
          well. My old computer had an ATI card which caused me no issues either.

          I really have no idea what may be at work here but it does seem to be a
          combination of things. People who are experiencing those issues should
          probably keep posting their system specs including resident applications
          like AV software, firewalls and the like. Maybe Adobe can figure out if
          there is any common element that causes these performance problems for
          some users.

          --
          Stéphane Bergeron
          reach : connect : communicate
          http://www.webfocusdesign.com
          blog : tutorials : articles : gallery
          http://www.pixelyzed.com
          • 2. Re: possible solution to FWCS3 stalling at start in Vista
            Level 7
            In a lengthy Holmsian debugging session with a customer (we tend to provide
            a lot of general Adobe support :-)), we unequivocally determined that this
            company's software caused FWCS3 to in turn cause Vista to turn off Aero
            while FW was open:

            http://www.xilisoft.com/

            So my guess is that Alexander has a software conflict.

            --
            Al Sparber - PVII
            http://www.projectseven.com
            Extending Dreamweaver - Nav Systems | Galleries | Widgets
            Authors: "42nd Street: Mastering the Art of CSS Design"


            • 3. Re: possible solution to FWCS3 stalling at start in Vista
              Level 7
              "this company's software caused FWCS3 to in turn cause Vista to turn off
              Aero "
              This is not the problem I (and many others) have been experiencing though.
              What was your debugging process?


              "Al Sparber - PVII" <pviiteam@projectSPAseven.com> wrote in message
              news:fke3nq$a3j$1@forums.macromedia.com...
              > In a lengthy Holmsian debugging session with a customer (we tend to
              > provide a lot of general Adobe support :-)), we unequivocally determined
              > that this company's software caused FWCS3 to in turn cause Vista to turn
              > off Aero while FW was open:
              >
              > http://www.xilisoft.com/
              >
              > So my guess is that Alexander has a software conflict.
              >
              > --
              > Al Sparber - PVII
              > http://www.projectseven.com
              > Extending Dreamweaver - Nav Systems | Galleries | Widgets
              > Authors: "42nd Street: Mastering the Art of CSS Design"
              >
              >

              • 4. Re: possible solution to FWCS3 stalling at start in Vista
                Level 7
                "Alexander Ross" <alexross@bleen.net> wrote in message
                news:fkn9s8$dr5$1@forums.macromedia.com...
                > "this company's software caused FWCS3 to in turn cause Vista to turn off
                > Aero "
                > This is not the problem I (and many others) have been experiencing though.
                > What was your debugging process?

                The customer told us that this issue had come up recently and that Fireworks
                CS3 had been fine. We asked the customer if he'd installed any new software
                since the problem arose. The list of recently installed software included:

                MS Office 2007
                Techsmith Snaggit 8
                Paint Shop Pro
                Xilisoft Video Converter

                Knowing what an ordeal it would be to uninstall/re-install Office, we chose
                the unknown (to us) Xilisoft Video Converter and had him uninstall it.
                Bingo. Fireworks CS3 was back to normal running Aero without incident.

                We contacted the company but they are totally clueless.

                We're not sure why a video converter would conflict with Fireworks, but they
                do have FLV and SWF converters so there could be issues with core system
                files. We did not check to see if there was a conflict with Flash CS3.


                --
                Al Sparber - PVII
                http://www.projectseven.com
                Extending Dreamweaver - Nav Systems | Galleries | Widgets
                Authors: "42nd Street: Mastering the Art of CSS Design"