3 Replies Latest reply on Dec 3, 2013 6:47 AM by A.T. Romano

    Downloading additional themes in Premiere Elements

    Bahill

      I would like to download another theme, I type my adobe id and password to access theme download and the window sits on "Signing in" for hours.  How can this be resolved?

        • 1. Re: Downloading additional themes in Premiere Elements
          A.T. Romano Level 7

          Bahill

           

          What version of Premiere Elements do you have and on what computer operating system is it running?

           

          ATR

          • 2. Re: Downloading additional themes in Premiere Elements
            pgauba Adobe Employee

            Are you using this AdobeID/Password for the first time or have you tried and downloaded the themes earlier?

            You can check the logs from charles or Fiddler.

            Launch Charles or fiddler(its free tool) and try to sign in.

            • 3. Re: Downloading additional themes in Premiere Elements
              A.T. Romano Level 7

              Bahill

               

              Just getting back into action after some traveling and noticed that we have not heard from you with the details needed to help us help you.

               

              First we need to know what version of Premiere Elements that you are using and on what computer operating system it is running on.

               

              Second, we need to know how your Adobe ID and password are factoring into this.

               

              Based on what you wrote, I am suspecting that you are trying to obtain photoshop.com plus only Content from earlier version of Premiere Elements. That photoshop.com is gone and the associated themes are no longer available via the process that you are trying to use. Interestingly, many of those photoshop.com plus themes are available in more current versions free as part of the program. But, all of what I just wrote is speculation, guessing.

               

              Looking forward to more information from you on your issue.

               

              Thanks.

               

              ATR